Sr. Technical Writer

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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The Staff Technical Writer leads the creation and maintenance of comprehensive documentation for the Alkami online banking software platform. This role translates complex technical concepts into clear, accessible content for diverse audiences. Collaborating with stakeholders and subject matter experts (SMEs), the Staff Technical Writer ensures timely delivery of high-quality documentation. As a leader and mentor, this role drives innovation in content creation, improves documentation processes, and enhances overall documentation quality to support client success. Essential Duties & Responsibilities

• Lead the creation and maintenance of comprehensive documentation, including product guides and release notes, ensuring accuracy and clarity

• Develop deep product knowledge, collaborating with SMEs and product managers to gather information and validate content

• Validate procedures using demo and live software, creating visuals (graphics, flow charts, diagrams), and capturing and modifying screenshots using SnagIt

• Translate complex technical concepts into clear, concise content suitable for diverse audiences

• Create and edit visuals, such as screenshots, graphics, and diagrams, to enhance documentation

• Collaborate cross-functionally with teams, including training and development specialists, to improve product usability and client understanding

• Publish and maintain documentation on the client portal, adhering to organizational standards, templates, and style guides

• Identify and implement process improvements, documenting best practices for future use

• Manage multiple large-scale documentation projects, ensuring timely completion in a fast-paced environment

• Mentor and support team members, providing guidance and fostering professional growth

• Drive documentation strategy, innovating new standards, tools, and processes to improve content quality and delivery

Recommended Experience & EducationKnowledge, Skills, & Qualifications

Required

• Extensive experience as a Technical Writer in the fintech or software industry

• Expert-level writing and editing skills, with meticulous attention to detail, voice, and tone

• Proficiency in using a Content Management System (CMS) for organizing and publishing documentation

• Advanced knowledge of Google Docs and adherence to the Google Developer Style Guide or similar

• Familiarity with using AI tools, such as ChatGPT and other large language models, to enhance documentation processes

• Strong interpersonal skills, effectively building relationships across cross-functional teams

• Proficiency with Atlassian tools, including Jira and Confluence, for task and documentation management

• Demonstrated curiosity and commitment to continuous learning

• Ability to manage multiple large-scale projects, meeting tight deadlines in a dynamic environment

• Leadership and mentoring skills, supporting team development and performance

• Strategic thinking and problem-solving abilities, driving innovation in documentation processes

Preferred

• Experience with API and SDK documentation, capable of writing technical content for developer audiences

• Skill in UX writing and microcopy, enhancing user experience through clear and concise content

• Experience in rethinking and applying new and changing tool sets (including AI), processes, and modalities to improve user experience

• Familiarity with single-sourcing and structured authoring practices

• Understanding of version control systems, such as Git

The salary range for this position is: $84,800 - $127,200Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE

J.D. Power 2024 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.