Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We are actively looking for a seasoned technical writer to join our Product Content & Operations documentation team in delivering best-in-class product documentation for our cloud-based customer experience (CX) platform. In this role, you’ll independently manage high-impact customer-facing documentation projects, collaborate with cross-functional teams, and lead improvements in content quality, structure, and delivery.
You’ll be part of a collaborative global team shaping the customer content experience at Five9. If you're a self-starter who takes ownership of your work and are excited to help us improve documentation to serve a diverse, global user base—we'd love to hear from you!
Responsibilities:
- Lead the planning, writing, and maintenance of high-quality, user-facing documentation for audiences of varying technical abilities.
- Manage full documentation lifecycles, from scoping to publishing, while meeting deadlines and quality standards.
- Collaborate with product managers, engineers, and other writers across time zones.
- Develop strong domain knowledge of our product and customer use cases to create accessible and actionable content.
- Ensure documentation aligns with company style guidelines and industry best practices.
- Contribute to process improvements and help evolve documentation strategy to support an expanding global customer base.
Qualifications:
- 10-15 years of experience as a technical writer, with 5+ years focused on customer-facing content for SaaS or web-based applications.
- Advanced knowledge of content development tools like MadCap Flare, Adobe Experience Manager, Oxygen/DITA, or similar.
- Strong portfolio of effective documentation, along with the ability to discuss your decisions and strategy.
- Excellent writing, editing, and communication skills.
- Experience working in Agile development environments and familiarity with tools like Jira, GitLab, or similar.
- Experience in contact center technologies or VoIP is a plus.
- Bachelor’s degree or equivalent professional experience.
Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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