Provides senior technical support across software planning, development, maintenance, and production operations. Manages SDLC activities, assesses technical requirements and dependencies, mitigates risks, supports change planning, and coordinates high-priority incidents. Analyzes APIs, performance, latency, and enterprise system integrations while assisting with readiness assessments, capacity planning, process improvements, and communication between technical teams, program managers, and stakeholders.
Overview
- Tier One Technologies is looking for a Senior Software Technical Support Manager to support our Federal Government client’s Delivery & Retail Systems Support Program.
- The Senior Software Technical Manager will serve as a senior technical resource supporting the Program Management team throughout software planning, maintenance, development, and production support activities. The role will provide technical support and assist Program Management in identifying technical requirements, dependencies, risks, impacts, and readiness requirements associated with software changes.
- This onsite Contract-to-Hire position will be located in Merrifield, VA.
- SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.
- Managing the entire Software Development Life Cycle (SDLC).
- Maintaining Optimal System performance and proactively mitigating risks early.
- Take projects from assignment to implementation.
- Support management team’s efforts in change management, dependency risks and Critical Path Method to map risk burndown charts.
- Recommend and take action to improve processes.
- Team velocity and capacity planning.
- Analyze API call patterns, response times, and latency trends to diagnose integration and performance issues across enterprise platforms.
- A degree from an accredited College/University in the applicable field of services.
- 8+ years of relevant Enterprise Software Development environment.
- 3+ years of Computer Programming experience and developing complex web applications including Docker/Kubernetes Cloud integration and container CI/CD.
- One or more of the following certifications is required:
- SAFe Release Train Engineer (RTE)
- SAFe Architect
- PMI Agile Certified Practitioner (PMI-ACP)
- Experience supporting complex, integrated production software systems, Dependency risks and Critical Path Method to map risk burndown charts.
- Experience working across multiple technical teams and system dependencies.
- Demonstrated ability to identify technical risks and dependencies during the early stages of software planning.
- Experience supporting production incidents, performance problems, defect resolution, and software maintenance activities.
- Strong understanding of the Software Development Life Cycle (SDLC).
- Ability to recognize technical risks and dependencies before development begins.
- Ability to analyze complex software changes across multiple systems and technical organizations.
- Ability to coordinate technical teams during high-priority production incidents.
- Ability to communicate complex technical information clearly to Program Managers and non-technical stakeholders.
- Strong analytical, troubleshooting, planning, documentation, and communication skills.
- Demonstrated leadership, organization, time management, budget management, and adaptability.
- Excellent communication skills, leadership, organization, time management, budget management, risk management, problem-solving, adaptability, and teamwork.
- Software project planning and change planning.
- Technical discovery and requirements review.
- Development readiness assessment.
- Familiarity with APIs and web services; system interfaces and Interface Control Documents (ICDs); Application and server architecture; Windows and/or Linux server environments; Network connectivity fundamentals, Databases and SQL concepts; Docker/Kubernetes and CI/CD pipelines; GitHub; Microsoft Office products; Zoom.
- Must be a US Citizen or permanent US Resident - Green Card holder.
- Must be eligible to obtain Public Trust clearance.
- Candidate must have lived in the United States for the past 5 years.
- Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.
Similar Jobs
Cloud • Information Technology • Security • Software • Cybersecurity
Supports federal security certification and authorization activities, coordinates assessments with independent assessors, validates control evidence, drives remediation and continuous monitoring, and evaluates security incidents for federal reporting obligations. The role also develops scalable compliance processes for cloud services and authorized boundaries, collaborating with technical and nontechnical stakeholders. It requires expertise in NIST 800-53, FedRAMP, DoD Cloud Computing SRG, CNSSI 1253, and federal cloud security compliance.
Top Skills:
Ai/MlCloud ComputingCnssi 1253Dod Cloud Computing SrgFedrampIaasNist 800-53 Rev. 5PaasSaaS
Cloud • Information Technology • Security • Software • Cybersecurity
Leads the regional pre-sales engineering organization for major accounts, managing SE leaders and principal architects. Owns technical go-to-market strategy, capacity planning, proof-of-value governance, technical win rates, pipeline generation, account expansion, executive customer engagement, and workforce development. Partners with Sales, Customer Success, Product, and Engineering to improve revenue outcomes, provide product feedback, and modernize field engineering through AI tooling and automation.
Top Skills:
Ai ToolingAutomationCloud SecurityEnterprise NetworkingGenerative AiLlmsMeddpiccSaseSseZero Trust Exchange
Beauty • Robotics • Design • Appliances • Manufacturing
Lead Amazon performance marketing strategy and execution, manage Sponsored Ads and DSP, collaborate with agencies and cross-functional teams, optimize campaigns and budgets, analyze performance with AMC/analytics, and measure commercial impact to drive ROAS and customer acquisition.
Top Skills:
AIAmazon DspAmazon Marketing CloudAmazon Marketing StreamAmazon Sponsored AdsMachine LearningPacvueProgrammatic AdvertisingSkaiSocial Advertising
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
