Position Summary
We are seeking a highly experienced Senior ServiceNow Architect & AI Integration Lead to spearhead enterprise-wide ServiceNow strategy and innovation. This role requires deep platform expertise, architectural leadership, and a strong understanding of AI-driven automation. The ideal candidate will help build scalable SNOW delivery capabilities, develop a Center of Excellence in India, and lead the integration of Agentic AI into ServiceNow modules.
Strategic Initiatives and Impact:
- Lead SNOW solution design and implementation for PAM Health
- Build RTS’ core SNOW delivery capabilities and reusable service offerings
- Drive innovation by integrating Agentic AI and LLM workflows into SNOW
- Support presales solutioning for SNOW engagements
- Establish and grow a ServiceNow COE in India for global delivery
Key Responsibilities
Serve as the lead architect for ServiceNow platform strategy, ensuring business-IT alignment Architect and implement SNOW modules: ITSM, ITOM, CSM, HRSD, SecOps, and custom apps Define development standards, enforce governance, and maintain architectural integrity Lead platform integrations with external systems (SAP, Salesforce, custom APIs, etc.) Guide global development teams, mentor junior engineers, and drive DevOps maturity Collaborate with AI engineering teams to integrate LLMs, Agentic AI, and cognitive services Own platform scalability planning, solution blueprints, and performance optimization Stay current with SNOW releases and assess new capabilities for enterprise relevance Ensure compliance with privacy, security, and performance requirements Participate in roadmap planning, stakeholder workshops, and agile delivery cycles Other duties as assigned.
Basic Qualifications
- Bachelor’s or Master’s degree in Computer Science, IT, or related field
- 8+ years in IT with 5+ years in ServiceNow platform roles
- Experience leading enterprise-scale SNOW architecture initiatives
Knowledge, Skills & Abilities
- ServiceNow Certified System Administrator – Required
- ServiceNow Certified Application Developer – Preferred
- One or more Implementation Specialist certs – Preferred
- ServiceNow Certified Technical Architect (CTA) – Strong plus
- In-depth knowledge of SNOW data models, architecture, scripting (JavaScript, Glide APIs)
- Hands-on with Flow Designer, IntegrationHub, MID Server, and Service Portal
- Experience with SNOW DevOps, CI/CD, ATF, Agile, and tools like Jira or Azure DevOps
- Strong interpersonal skills, capable of engaging both technical teams and senior stakeholders
- Familiarity with AI/ML concepts, prompt engineering, and AI orchestration frameworks is a plus
- Strong collaboration skills, ability to work cross-functionally successfully
Top Skills
Similar Jobs
.png)
What you need to know about the Colorado Tech Scene
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
