Product Operations Manager

Job Description
Amazing Career Moments Happen Here
Transforming the insurance industry is ambitious, we know. That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers, all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech industry, we're not just redefining what's achievable; we're creating a place where amazing career moments are made possible.
Position Overview
Applied Systems, Inc., a worldwide leader in insurance technology, is seeking a Product Operations Manager to join our Product Operations Team. Product Operations enable the achievement of product and business outcomes. Product Operations is responsible for process improvement design, tooling, automation, and leading all related cross-functional work and communication.
This role will lead the Product Voice of Market and Roadmap Planning Operational Procedures, and includes these additional expectations:

• Own the voice of market processes and governance, including customer discovery and experimentation in close collaboration with Product Marketing and UX
• Own the roadmap planning process from ideation up to engineering execution, ensuring the process supports data-informed decision making, alignment to strategy, and shared understanding across product teams and cross-functional stakeholders.
• Work closely with our solution analyst and cross-functional partners to understand tooling needs and implement best practices that support Voice of Market (e.g., Advanced Communities for Salesforce, Pendo) and Roadmap Planning (e.g., Jira Product Discovery), while partnering with internal and external teams to drive successful tool adoption and ensure effective user engagement.

What You'll Do

• Continuously enhance operational processes. Seek feedback on current processes, identify opportunities to optimize workflows, and work cross-functionally to implement optimizations.
• Drive change, resulting in business processes that streamline operations and assure alignment with overall business objectives.
• Collaborate through proactive communication and coordination with engineering, product, and customer-facing teams to ensure successful product and process outcomes.
• Oversee and manage the product management tool stack specific to their areas of ownership.
• Champion data literacy & data-driven decision-making within the Product organization.
• Mentor and coach Product Management teams on best practices, tools, and techniques to facilitate efficient delivery of high-quality software.
• Develop training materials, templates, and documentation to support internal product teams and stakeholders in understanding processes, changes, and best practices.
• Perform additional duties as assigned by team, department, and company leadership.

We're looking for someone who:

• Can work remotely or from an Applied Systems office.
• Ability to travel.

We're Excited to Learn More About You
Your experience may include:

• 5 -7 years of experience in Product Operations and/or Product Management
• Exceptional leadership, communication, and strategic planning skills, with a proven ability to adapt to change and translate it into action plans.
• Demonstrated experience leading multiple concurrent cross-company projects to successful outcomes.
• Effective influences without authority, with a proven history of aligning cross-functional leadership around shared goals and strategies.
• Consistently applies a resourceful, solution-oriented approach to complex challenges.

• Demonstrated ability to coach and consult across teams, driving collaboration and adapting PDLC communication to suit a variety of stakeholders.
• Proven track record in leveraging analytics and driving process improvements to enhance operational efficiency and decision-making.
• Skilled in leveraging voice of market insights and roadmap planning tools to inform strategic product direction, regardless of specific platform.
• Extensive knowledge of Excel, PowerPoint, Confluence, JIRA, and SharePoint

You may have other skills or credentials, including:

• Familiarity with data-driven storytelling and visualization tools such as Tableau, Power BI, Google Analytics, or Looker
• A background working for a SaaS or Software company.

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses, as well as candidates without a degree or a background in tech, to apply!
When You Join Team Applied, You Can Expect:
A culture that values who you are and recognizes that you aren't just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.
We flex our time together , collaborating remotely and in-person to empower our teams to work in the ways that work best for them.
A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday
• Learn more about the people behind our products at https://www1.appliedsystems.com/en-us/about-us/jobs/

Your Security Matters:
Our candidates' personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information, or sensitive information like social security numbers.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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