Sr Manager, Global Billing

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

Job Title:                       Senior Manager, Global Billing
Department:                  Finance & Accounting
Reports To:                   Assistant Controller
Location:                       Remote

Position Summary

The Senior Manager, Global Billing is responsible for leading and optimizing the organization’s global billing operations to ensure accurate, timely, compliant, and efficient invoicing across multiple regions, business units, and customer segments. This role oversees end-to-end billing processes, establishes global standards and controls, drives operational excellence, and partners closely with Finance, Sales, Customer Success, Revenue Operations, Legal, Tax, and IT to support business growth and enhance the customer experience.

COMPANY BACKGROUND

Prometric (www.prometric.com) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.

Key Responsibilities

• Lead day-to-day global billing operations, ensuring invoices are generated accurately and delivered within established service-level agreements (SLAs).
• Oversee end-to-end billing activities, including customer setup, contract and pricing validation, billing schedules, invoice generation, adjustments, credits, rebills, and billing dispute resolution.
• Establish standardized global billing policies, procedures, workflows, and controls while accommodating legitimate regional and business-specific requirements.

• Lead, develop, and mentor billing managers, supervisors, and individual contributors across multiple geographies and time zones.
• Establish clear performance expectations, accountability structures, development plans, and succession strategies.
• Foster collaboration across regional teams and promote consistency in execution, knowledge sharing, and best practices.

• Evaluate existing billing processes to identify inefficiencies, control gaps, recurring errors, and opportunities for standardization.
• Lead continuous improvement initiatives to reduce manual work, improve invoice accuracy, accelerate billing cycles, and minimize rework.
• Develop and maintain standard operating procedures (SOPs), process documentation, controls, and escalation protocols.
• Drive root-cause analysis for billing errors, delayed invoices, disputes, and recurring customer issues.

• Partner with IT, Finance Systems, and business stakeholders to optimize billing platforms, ERP systems, CRM integrations, and related financial applications.

• Partner with Accounting, Revenue Recognition, Tax, Legal, and Internal Audit to support compliance with company policies and applicable accounting standards.

• Collaborate with Sales, Deal Desk, Customer Success, Revenue Operations, Legal, Tax, and Accounting to ensure accurate interpretation and execution of commercial agreements.
• Partner with Accounts Receivable and Collections teams to resolve invoice-related disputes and improve cash collection outcomes.
• Serve as the escalation point for complex billing issues, customer-impacting errors, and high-priority operational matters.

Required Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field; equivalent relevant experience may be considered.
• 7+ years of progressive experience in billing, finance operations, order-to-cash, revenue operations, or a related function.
• 3+ years of experience managing teams, including people leaders and/or geographically distributed teams.
• Demonstrated experience overseeing complex billing operations across multiple countries, regions, business units, or customer segments.
• Strong understanding of end-to-end billing processes, invoicing controls, contract interpretation, and financial operations.
• Experience working with ERP, billing, CRM, and financial reporting systems.
• Proven ability to lead process improvement, operational transformation, and cross-functional initiatives.
• Strong analytical, organizational, problem-solving, and decision-making skills.
• Excellent written and verbal communication skills, including the ability to communicate effectively with senior leaders and stakeholders across regions.
• Demonstrated ability to manage competing priorities, lead through change, and deliver measurable business outcomes.

Preferred Qualifications

• Master’s degree in Business Administration, Finance, or a related discipline.
• Professional certification such as CPA, CMA, or another relevant finance or accounting credential.
• Experience with global ERP and billing platforms such as SAP, Oracle, NetSuite, Zuora, or comparable systems.
• Experience in a multinational organization with complex commercial models, high transaction volumes, or recurring revenue streams.
• Knowledge of ASC 606 / IFRS 15 revenue recognition principles and their implications for billing operations.
• Experience supporting acquisitions, system integrations, global process standardization, or shared services transformation.
• Experience with robotic process automation (RPA), workflow automation, and business intelligence tools.

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.