Sr. Business Systems Analyst

CompanyFederal Reserve Bank of Dallas

We are dedicated to serving the public by promoting a strong financial system and a healthy economy for all. These efforts take a team of dedicated individuals doing many different jobs. Together we’re creating a workplace where Aptos talented people can thrive, and we welcome your unique background and perspective to help present the best possible solutions for our partners.

Location: #LI-Onsite. If you need assistance or a reasonable accommodation, please notify your Talent Acquisition Consultant.

About the Role:

The Federal Reserve Bank of Dallas is seeking a self-motivated and versatile Senior Business Systems Analyst. This role involves partnering with District Cash management and customers to analyze, evaluate, and maintain the organization's systems, as well as enforce related policies and procedures. The analyst will work independently to resolve complex technical operational, administrative, and systems related issues for District Cash management and staff. Additionally, they will recommend, design, and lead or assist in the implementation of technical solutions to solve business problems and enhance business processes efficiency.

You Will:

• Effectively provide multi-level technical support to a specialized group of users, resolving issues, answering inquiries, and addressing usage opportunities and challenges related to Bank-supported systems and unique software products.
• Collaborate with FedCash and network services, software systems engineering and/or application development to restore service and/or identify problems.
• Coordinate software and hardware installation plans, maintain information and records, leading and participating in technical evaluations, pilots, and production rollouts, documenting results, and contributing to procedural and support process improvements.
• Participate on District and System assignments that focus on Cash operational improvements with technological advancements; this includes to identify and implement shared data solutions including AI, to leverage available skills and optimize processing where feasible.
• Responsible to support District Cash IT operations.

You Have:

• Bachelors degree in Computer Science, Information Technology or a related field; or 5 plus years of experience serving in a desktop support position; Microsoft Support IT Professional; AI experience; Programable Logic Controller (PLC).
• Exposure to and/or experience with information security concepts and technologies.
• General office working environment IT Administration - IT Help Desk Support Provides technical support to the organization`s internal users of computer applications and hardware (e.g., PCs, servers, mainframes).
• Knowledge and functional ability to develop project charters and plans, assign or recommend resource allocation, and manage time allocations aligning with customers’ expectations.
• Technical proficiency, analytical, critical thinking and problem-solving skills. This includes considering and weighing issues and solutions from diverse perspectives to arrive at the best decisions.
• Excellent oral and interpersonal communications skills; Write clear, concise, and grammatically correct documents.
• Equivalent education and/or experience may be substituted for any of the above requirements.

Our Benefits:

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

• Comprehensive healthcare options (Medical, Dental, and Vision)
• 401K match, and a fully funded pension plan
• Paid vacation, holidays, and volunteer hours; flexible work environment
• Generously subsidized public transportation and free parking
• Annual tuition reimbursement
• Professional development programs, training and conferences
• And more…

Notes:

This position may be filled at various levels based on candidate's qualifications as determined by the department.

Applicants must be eligible to work in the U.S and the role is not available for sponsorship. 

This position is Monday-Friday 8am-5pm; hours may vary due to assignments including serving as after-hour on-call for technical production related problems and/or weekend projects as needed.

The Federal Reserve Bank of Dallas is proud to be an Equal Opportunity Employer and is committed to ensuring equal employment opportunity to all applicants.

If you need assistance or an accommodation due to a disability, please notify your Talent Acquisition Consultant.

Full Time / Part TimeFull time

Regular / TemporaryRegular

Job Exempt (Yes / No)Yes

Job CategoryInformation Technology Family Group

Work ShiftFirst (United States of America)

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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