Sr. Business Analyst ALM

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

We’re seeking a versatile and forward-thinking Senior Business Analyst to act as a utility player across our growing asset management and IT asset disposition organization. As we scale and evolve, this role is crucial to driving data-informed decision-making, operational efficiency, and strategic transformation.

This senior analyst will work across departments, from operations and logistics to sales, compliance, and IT, to identify opportunities for growth, streamline complex processes, and support industry and technology-driven change. This is an ideal position for someone who thrives in dynamic environments, and has a strong desire to play a key role in shaping the future of a mission-driven, sustainability-focused business.

Key Responsibilities:

• Strategic & Operational Analysis:

• Analyze core business metrics across the ITAD lifecycle (asset intake, data destruction, refurbishment/resale, recycling, compliance).

• Identify trends, process gaps, and opportunities to improve margin, efficiency, and service quality.
   

• Process Mapping & Optimization:

• Partner with operations, logistics, and compliance teams to document, evaluate, and improve key workflows—from chain-of-custody tracking to ERP system usage.

• Identify opportunities for automation and digitization across the asset disposition cycle.
   

• Cross-Functional Project Support:

• Lead or support strategic projects, such as new service lines, ERP enhancements, or facility expansions.

• Act as a bridge between technical teams (IT, data, systems) and business stakeholders to ensure clear requirements and successful implementation.
   

• Data-Driven Insights & Reporting:

• Convey business complexities with reporting that effectively presents compelling data.

• Work with cross-functional teams to forecast performance and trends as a result of strategic change. 

• Support the building and reconciliation of data findings to ensure validity and clarity.
   

• Ad Hoc Problem Solving:

• Jump into emerging priorities, whether that’s analyzing resale markets, helping optimize the customer portal, supporting operations toward steady state through significant change, or crafting ROI models for expanding, evolving capabilities.

Qualifications:

• 10+ years of expert business analysis, strategy consulting, operations—preferably within logistics, asset management, or IT services.

• Proven track record of applying structured process frameworks to streamline operations, optimize spend, and drive measurable improvements. 

• Effective working cross-functionally and managing multiple priorities with autonomy.

• Expert-level knowledge of process improvement methodologies; Lean Six Sigma Black Belt certification (or equivalent) strongly preferred.

• Familiarity with ITAD workflows, sustainability practices; 

• Strong analytical skills; comfort working with, reconciling/validating large, complex datasets from multiple sources 

• Excellent communicator with an ability to translate technical needs into business language—and vice versa.

• Experience with Excel, SQL, Power BI/Tableau, and project management tools like Smartsheet.

• Self driven, and comfortable with ambiguity; eager to contribute

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