Specialty Care Navigator - Substance Use Disorder (SUD)

This position is a full-time, remote position that reports directly to the Clinical Manager of the SUD Program. 

The hours required for this position are Monday-Friday from either 1pm-9pm OR 2pm-10pm EST (or equivalent hours in your respective time zone, ex: 10am-6pm OR 11am-7pm PST)

As a full-time, Clinical SUD Navigator, you will play a pivotal role in supporting individuals with substance use disorders (SUDs). In this position, you will leverage your licensure and advanced skills to independently manage client care, provide expert guidance, and coordinate comprehensive support services. Your responsibilities include engaging with clients, triage and recommendations and collaborating with other SUD Care Navigators and interdisciplinary teams. A relevant license and extensive experience in mental health and substance abuse are required.

What you’ll be doing 

• Conduct outbound calls and follow-ups with individuals interested in or referred for substance use disorder treatment, demonstrating advanced skills in engagement and relationship-building.
• Engage with clients using advanced clinical techniques to assess their needs, provide comprehensive information about treatment options, and make informed recommendations for care.
• Independently coordinate appointments, referrals, and follow-up care, ensuring a seamless and high-quality care experience for clients, including managing complex cases.
• Apply advanced psycho-education, motivational interviewing, and evidence-based practices to support clients in setting and achieving their goals for reducing substance use and enhancing recovery.
• Utilize in-depth knowledge of substance use disorders, ASAM levels of care, and various SUD treatments (e.g., contingency management, MAT, detox) to provide expert guidance and support.
• Provide sophisticated in-the-moment support, crisis intervention, and safety planning for clients facing urgent or high-risk situations, utilizing advanced clinical judgment.
• Maintain detailed and accurate records within an EHR and other systems, ensuring comprehensive documentation and tracking of client progress and interventions.
• Identify and resolve complex issues that may disrupt care, employing advanced problem-solving skills and resourcefulness.
• Collaborate effectively with multi-disciplinary teams, including care support, provider operations, and benefits/billing, to ensure integrated and efficient client care.
• Actively participate in staff meetings, case consultations, and ongoing training to continuously enhance clinical skills and knowledge.
• Adhere strictly to confidentiality, compliance, and ethical standards as outlined by organizational policies.
• Provide support and coverage to other SUD Clinical Navigators, offering guidance and assistance as needed to ensure team cohesion and effectiveness.

What success looks like in this role:

• High client satisfaction and positive outcomes
• Effective case management and timely coordination
• Successful crisis intervention and accurate documentation
• Achievement of client goals and resolution of barriers
• Strong collaboration with interdisciplinary teams
• Active participation in professional development

What we expect from you

• Mental Health Licensure required: LCSW, LMFT, LPC  with 2+ years of experience in substance use disorder (SUD) clinical care.
• Proficiency in motivational interviewing, triage, ASAM criteria and various levels of care and best practices for SUD. Strong listening, written, and verbal communication skills.
• Ability to work effectively with diverse populations and a commitment to embracing diversity and inclusion.
• Motivated to provide a high-touch, supportive experience for clients.
• Comfortable using various computer platforms, learning new systems, and efficiently handling tech-related tasks.
• Capable of managing multiple tasks and switching contexts efficiently.
• Embraces new challenges and opportunities for development, continuously seeking to enhance professional skills and contribute to organizational growth.

Bonus qualifications

• SUD licensure or certifications
• Bilingual

The target base salary range for this position is $33.33 - $42.31 Hourly, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. All benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available.
• Employer sponsored 401(k) match of up to 2%
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
• We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.