Specialist - Content Operations

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Beyond connecting customers to their favorite entertainment, our Video Services team delivers an award-winning TV experience to millions of customers across DISH TV and Sling TV platforms. Our dynamic teams are unwavering in our commitment to continuous innovation, ensuring the evolution of products and the constant enhancement of the overall customer experience.
Job Duties and Responsibilities
We are seeking an energetic, highly motivated individual to join the Content Operations team as a Specialist. Our team is responsible for content management activities that support DISH and Sling's multi-platform video business.
This position has responsibility for operational support of the video content that comprises both DISH and Sling's domestic and multicultural video businesses. This role serves as a liaison between our partners and the internal business and technical teams; focusing on video metadata, artwork, and content operations while collaborating with individuals at many levels of the organization. In addition to teams such as technical operations, product management, and engineering, this individual will work closely with many of our programming (e.g., A+E Networks, NBCUniversal, Warner Bros. Discovery) and metadata aggregator (e.g., Gracenote) partners.
Key Responsibilities:

• Support processes for Video On Demand (VOD) content on DISH and Sling platforms, including launch, maintenance, and removal; effectively collaborate with internal and external partners, ensuring compliance with enterprise best practices and contractual guidelines
• Play a pivotal role in identifying, troubleshooting, and resolving metadata and artwork issues
• Actively monitor the progress of resolution; keep management, internal stakeholders, and external business partners informed of progress on a regular basis
• Perform regular quality checks to ensure high standards for the display and organization of Video on Demand content
• Generate and interpret reports on key metrics to identify areas for improvement and opportunity; apply these insights to enhance products and the overall customer experience
• Employ creativity and critical thinking in problem-solving, focusing on both short-term and long-term solutions as needed
• Other duties and responsibilities as required

Skills, Experience and Requirements
Education & Experience:

• Bachelor's degree from a four-year college or university is preferred; or equivalent combination of education and 1-3 years of relevent experience

Skills and Qualifications:

• Demonstrated ability to effectively prioritize in order to meet deadlines
• Self-starter with strong data management skills and the ability to simultaneously manage multiple requests, working both independently and as part of a team
• Exceptional oral and written communication skills and the ability to work with management to present information in a professional and effective manner
• Proficiency in Microsoft Office and Google Workspace applications, emphasis on Excel and Sheets
• Knowledge of the pay television industry is a plus

Visa sponsorship not available for this role
Candidates must be willing to participate in at least one in-person interview.
Salary Ranges
Compensation: $63,150.00/Year - $90,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.