Product Support Engineer

Core skills: Solutions Engineering, Software Development,  Streaming Media (OTT) Engineering, Customer Service, Technical Troubleshooting

Bitmovin is a global Series-C SaaS scale-up that provides award-winning video streaming technology to world-renowned brands including Disney, Warner Brothers Discovery, BBC, Red Bull Media House, Hulu, and The New York Times, to name just a few. At Bitmovin, we know that to be the best, we have to have the best people. So we are an inclusive flexible employer of some of the most impressive and diverse talent across the globe, with a culture that enables you to see success by being your best self.

Our Support team is looking for a Software Engineer in Support to be the technical voice of our products in post-sales technical support activities. We seek to maximize the value our customers gain from our products in media compression, playback, and analytics.

You will make an impact that matters by:

• Becoming intimately familiar with customers’ integration and use of Bitmovin products in their video workflows to assist in problem identification and resolution
• Having experience in software development with JavaScript and a backend language (Java, C# etc.), foundational knowledge of Swift, Kotlin, Python
• Triaging and troubleshooting reported support cases to determine root causes and find potential solutions or workarounds
• Being the voice of Bitmovin to customers, including industry leading Video Streaming content providers, and advocating for those customers’ needs within Bitmovin
• Establishing a trusted advisor relationship with customers, offering custom solutions to address reported problems, providing recommendations and training while taking named technical ownership of key growth and strategic accounts across within the region, in partnership with Customer Success Managers

It would be great if you have experience in

• Support or other service-oriented customer-facing roles
• Excellent written and verbal communication, love for communicating with people
• Software development and troubleshooting complex technical issues as well as researching and offering solutions, including potential workarounds
• Using support and CRM tools such as Zendesk/Intercom/Jira Service Desk
• Video compression and/or playback technologies

• Experience with mobile development
• Experience with Video encoding
• Experience with Git and CI/CD processes
• Second Language (Spanish, written and spoken)
• Knowledge of DevOps methodologies, experience in Linux systems 
• A desire for a career path as a Solutions Engineer or Solutions Architect, as opposed to contributing to core product development

There is a lot on offer here:

• View the benefits on our Careers Page
• Get to know our outstanding culture showcased on LinkedIn
• Check the employee reviews on Glassdoor

Apply for the role, and let’s get talking!

Bitmovin does not accept unsolicited referrals or resumes from any source other than directly from candidates. The submission of referrals or resumes by anyone other than a candidate directly to Bitmovin will be deemed gratuitous. The company will not be obligated to pay any fee if the candidate is hired.