Lead end-to-end delivery of large-scale ServiceNow ITSM projects and transformation initiatives. Manage plans, budgets, schedules, resources, risks, dependencies, governance, vendors, and multiple workstreams. Coordinate cross-functional teams, oversee ServiceNow governance and roadmap planning, manage stakeholder communications, and present executive-level status reports, dashboards, KPIs, and project health updates. Drive issue resolution, change control, continuous improvement, and delivery within scope, budget, schedule, quality, and governance standards.
This is a remote position.
Job Summary
We are looking for an experienced ServiceNow ITSM Project Manager with 10+ years of IT project management experience and a strong track record of delivering large-scale ServiceNow initiatives. The ideal candidate will be responsible for end-to-end project delivery, managing multiple workstreams, driving governance, coordinating cross-functional teams, and maintaining strong relationships with business and executive stakeholders.
The candidate should have a strong understanding of the ServiceNow platform and ITSM processes, along with proven expertise in project planning, budget management, scheduling, risk management, resource allocation, governance, and executive-level reporting.
Key Responsibilities
- Lead end-to-end delivery of large-scale ServiceNow ITSM projects and transformation initiatives.
- Develop and manage project plans, scope, timelines, milestones, dependencies, and deliverables.
- Manage multiple workstreams simultaneously and ensure alignment across technical, functional, business, and vendor teams.
- Own project budget, schedule, resource allocation, risks, issues, and dependencies.
- Establish and maintain effective PMO, governance, reporting, and project management processes.
- Drive ServiceNow platform governance and contribute to the ServiceNow roadmap and strategic planning.
- Identify, assess, and proactively mitigate project risks and issues.
- Manage scope changes and ensure appropriate change-control processes are followed.
- Coordinate resource planning and ensure the right resources are available to meet project objectives.
- Conduct regular project status meetings, steering committee meetings, and stakeholder reviews.
- Prepare and present executive-level status reports, dashboards, KPIs, risks, and project health updates.
- Manage communication across business stakeholders, senior leadership, technical teams, and external vendors.
- Proactively identify project blockers and drive timely resolution and decision-making.
- Ensure projects are delivered within agreed scope, budget, schedule, quality, and governance standards.
- Track project performance against established objectives and provide corrective actions where required.
- Ensure effective documentation of project decisions, risks, issues, dependencies, and action items.
- Support continuous improvement of ServiceNow delivery and project governance practices.
Required Skills & Experience
- 10+ years of experience in IT Project Management / Program Management.
- Proven experience managing large-scale ServiceNow implementations or transformation programs.
- Strong understanding of ServiceNow ITSM and related enterprise service management processes.
- Experience managing multiple workstreams, cross-functional teams, and complex dependencies.
- Strong experience in PMO, project governance, risk management, and executive reporting.
- Knowledge of ServiceNow platform governance and roadmap management.
- Strong experience in:
- Project Planning & Scope Management
- Budget Management
- Schedule & Milestone Management
- Risk & Issue Management
- Resource Allocation
- Stakeholder Management
- Change Management
- Status Reporting
- Governance & PMO
- Project Planning & Scope Management
- Excellent leadership, communication, negotiation, and decision-making skills.
- Strong experience working with senior leadership and executive stakeholders.
- Ability to manage competing priorities and deliver projects in a complex enterprise environment.
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