Provide technical support to users of IT services and applications, resolve customer issues in real time, maintain system availability, and take initial action toward resolving anomalies. The role includes support for complex IT environments involving shared networks, voice and video systems, and internet services, with 24/7/365 on-call coverage for critical issues supporting a classified Intelligence Community customer.
Job Description
At BAE Systems, we believe your career should be filled with innovation and discovery. And that's exactly what you'll find here. Join us as our team develops, maintains, and protects the latest technology that directly aids in the defense of national security.
As part of our team, you'll be joining a diverse group of driven professionals who are modernizing legacy infrastructure and applications as part of a 'no fail' mission, all the while protecting systems with the most-current cybersecurity practices. With us, you'll be able to make an impact while you hone your skills and grow in your career.
We are looking for Service Desk Analysts of all levels (junior to senior) to add their skills to our team supporting a classified customer in the Intelligence Community. In this role, you will be responsible for providing support to users of IT services and applications, ensuring maximum system availability during core hours of operation and providing 24/7/365 on-call support for critical issues, being capable of taking initial actions toward anomaly resolution. This is an exciting and dynamic job opportunity where you'll not only work on an important project, but help advance the U.S mission to protect our Nation and partners.
Required Education, Experience, & Skills
Preferred Education, Experience, & Skills
Pay Information
Full-Time Salary Range: $101398 - $172377
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems, Inc.
BAE Systems, Inc. is a defense, aerospace, and security company headquartered in Falls Church, Virginia, with more than 40,000 employees worldwide. We serve, supply, and protect those who protect us. As one of the most geographically diverse international defense companies, we deliver a full range of products and services spanning air, land, maritime, space, and cyber, including advanced electronics, intelligence solutions, and dedicated customer support.
Our culture is performance-driven and values-led, built on curiosity, creativity, and collaboration. Purpose isn't a tagline here. It's what drives us. We're developing breakthrough technologies that defend national security and make a lasting impact on our communities and our planet. When you join BAE Systems, you're not just building a career. You're contributing to a mission that truly matters.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
At BAE Systems, we believe your career should be filled with innovation and discovery. And that's exactly what you'll find here. Join us as our team develops, maintains, and protects the latest technology that directly aids in the defense of national security.
As part of our team, you'll be joining a diverse group of driven professionals who are modernizing legacy infrastructure and applications as part of a 'no fail' mission, all the while protecting systems with the most-current cybersecurity practices. With us, you'll be able to make an impact while you hone your skills and grow in your career.
We are looking for Service Desk Analysts of all levels (junior to senior) to add their skills to our team supporting a classified customer in the Intelligence Community. In this role, you will be responsible for providing support to users of IT services and applications, ensuring maximum system availability during core hours of operation and providing 24/7/365 on-call support for critical issues, being capable of taking initial actions toward anomaly resolution. This is an exciting and dynamic job opportunity where you'll not only work on an important project, but help advance the U.S mission to protect our Nation and partners.
Required Education, Experience, & Skills
- Bachelor's or Master's Degree(s)
- Bachelor's Degree
- Excellent oral and written communication
- Expertise in customer service
- Experience resolving technical problems in a call center/help desk environment
- Experience providing real-time resolution to customer IT issues
- Knowledge of complex IT environments involving shared networks, voice & video, and internet
Preferred Education, Experience, & Skills
- Bachelor's or Master's degree in a technical or business discipline
- Experience working in a 24/7/365 on-call support environment
Pay Information
Full-Time Salary Range: $101398 - $172377
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems, Inc.
BAE Systems, Inc. is a defense, aerospace, and security company headquartered in Falls Church, Virginia, with more than 40,000 employees worldwide. We serve, supply, and protect those who protect us. As one of the most geographically diverse international defense companies, we deliver a full range of products and services spanning air, land, maritime, space, and cyber, including advanced electronics, intelligence solutions, and dedicated customer support.
Our culture is performance-driven and values-led, built on curiosity, creativity, and collaboration. Purpose isn't a tagline here. It's what drives us. We're developing breakthrough technologies that defend national security and make a lasting impact on our communities and our planet. When you join BAE Systems, you're not just building a career. You're contributing to a mission that truly matters.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
BAE Systems, Inc. Boulder, Colorado, USA Office
1600 Commerce St, Boulder, CO, United States, 80301
BAE Systems, Inc. Broomfield, Colorado, USA Office
BAE Systems, Inc. Space & Mission Systems headquarters Office
Headquartered in Broomfield, Colorado, Space & Mission Systems is a leading provider of national defense and civil space applications, advanced remote sensing, scientific and tactical systems.
Similar Jobs at BAE Systems, Inc.
Aerospace • Hardware • Information Technology • Security • Software • Cybersecurity • Defense
As a Junior Language-Enabled OSINT Collector, you will conduct OSINT collection using MAS tools, create collection plans, draft OSINT reports, and ensure compliance with intelligence requirements.
Top Skills:
MasOsint Tools
Aerospace • Hardware • Information Technology • Security • Software • Cybersecurity • Defense
Manages and maintains classified enterprise computing infrastructure for an Intelligence Community customer. Responsibilities include procuring, deploying, operating, and maintaining desktop, voice, video, internet, and network services; administering accounts; documenting systems; tuning performance; installing software; enforcing computing-resource policies; preparing monthly metrics reports; and resolving technical issues in a security-compliant environment. The role requires collaboration, customer service, strong communication, and potentially 24/7 on-call support.
Top Skills:
Cybersecurity PracticesDesktop PlatformsEnterprise It InfrastructureInternet InfrastructureShared NetworksSystem AdministrationVoice And Video Systems
Aerospace • Hardware • Information Technology • Security • Software • Cybersecurity • Defense
Manages financial planning and cost controls for defense modernization programs. Establishes cost baselines, maintains change management, monitors actuals against budgets, develops EAC and ETC forecasts, performs variance analysis, applies Earned Value Management, and generates cost trend reports. Ensures compliance with internal controls and regulatory standards while coordinating with Finance on charging, accruals, and resource costing. The role is onsite in Kingsport, Tennessee, with periodic travel to Radford, Virginia.
Top Skills:
Earned Value Management (Evm)ExcelPower BI
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
