Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.
While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- Monthly tech reimbursements
- A culture built on innovation that values big ideas, no matter where they come from
- Equity in a rapidly growing startup backed by top-tier VCs
As a Sr. PM of Search, you are the owner of search end-to-end at HCP — both the platform infrastructure that powers search across every domain and the Global Search experience that pros interact with directly. Your primary customers are internal domain teams consuming your search APIs and the pros using search every day. You hold two perspectives simultaneously: building an elite developer experience for internal teams while shaping the end-user search experience that pros rely on. You set the long-term vision for how search at HCP scales, evolves, and delivers high-quality results — from the API layer to the search bar.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.
What you do Each Day
- Own the Global Search experience — typeahead, results relevance, and the search UI that pros use daily
- Shape the end-user search experience alongside your designer, informed by pro workflows and feedback
- Balance platform investments (APIs, abstraction layers, observability) with end-user search quality improvements
- Define the long-term vision for search at HCP — both the platform infrastructure and the end-user experience
- Identify opportunities to accelerate product velocity to meet domain teams' needs
- Make decisions about infrastructure and internal builds that will have the most direct impacts on our Pros and our business
- Bring an AI-first mindset to your work - using AI tools to compress discovery, spec writing, and cross-functional coordination so the team spends more time building and less time syncing
- Analyze performance, latency, and search quality to proactively surface risks and evaluate opportunities to improve search across the platform
- Own and communicate the Search Platform roadmap, balancing reliability with high-leverage capabilities
- Define and evolve the contracts between the platform and domain teams (i.e. schemas, field standards, APIs...)
- Improve workflows for schema changes and re-indexing to reduce friction and risk
- Partner with engineering on index design, data pipelines, search APIs, and observability
- Improve abstraction layers so domain teams can build search experiences without needing deep infrastructure expertise
- Establish feedback loops with domain teams to continuously improve developer experience and platform usability
Qualifications
- 4+ years of product management experience, specifically with platform, infrastructure, or developer-facing products. Experience with end-user-facing product work is a plus.
- Practical experience working with product management for platforms and ideally search systems (i.e. OpenSearch, Elasticsearch, or similar...)
- Experience defining APIs, SDKs, or internal platform contracts consumed by other teams
- Strong analytical skills with the ability to define and monitor platform health and performance metrics
- SaaS product experience, ideally supporting business workflows where search is mission-critical
- Demonstrated ability to leverage AI tools to accelerate product development, improve engineering collaboration, and ship higher-quality outcomes faster
- Bachelor’s degree or equivalent work experience
What will help you succeed in this role
- Genuine motivation to champion both your internal customers (product/engineering teams) and the pros who use search every day
- Experience working with hybrid search architectures that combine traditional keyword/vector search with AI or LLM-based retrieval (e.g. RAG, semantic search, re-ranking)
- Familiarity with applied ML or LLM integration patterns in product environments
- Ability to operate strategically while unblocking tactical infrastructure issues
- Clear, persuasive communication style that makes complex infrastructure tradeoffs legible to stakeholders
- Genuine care for end-customer outcomes and connecting platform investments to Pro workflows
- Track record of delivering outcomes in fast-paced environments
Location Dependent Information
This role is open to candidates and the expected salary range for this role is $119,000-$149,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.
Privacy Notice for California Job Candidates - Housecall Pro
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
Housecall Pro Denver, Colorado, USA Office
We are actively hiring in San Diego, CA and Denver, CO. We are currently remote with the plan to implement a hybrid remote/in office schedule.
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