Jobs at Housecall Pro

Leads multi-channel lifecycle marketing across email, SMS, and in-app messaging. Develops personalized campaigns using Liquid and Mustache, configures webhooks and event-based journeys, segments audiences, and partners with Product, Data, Martech, Engineering, content, and design teams. Builds and tests campaigns, monitors performance, ensures GDPR, CAN-SPAM, and SMS compliance, and optimizes engagement and conversions through analytics and experimentation.

Lead growth product strategy and execution to drive customer acquisition, onboarding, adoption, and retention. Define product vision, prioritize hypotheses, conduct research, and collaborate with Engineering, Design, Marketing, Sales, and Support. Manage roadmaps, sprints, launches, experimentation, pricing, and post-launch performance analysis. Use data, customer feedback, growth technologies, AI tools, and automation to improve product outcomes and team effectiveness.

Owns product strategy, roadmap, and execution for AI-powered experiences serving home service professionals. Responsibilities include researching workflows, defining requirements, shaping model behavior and user experiences, prioritizing roadmaps, establishing product and AI performance metrics, coordinating launches, and improving products through customer feedback and analytics. The role partners closely with Engineering, Design, Data, Marketing, Sales, Customer Success, Operations, and AI platform teams.

Manage the full sales cycle for payroll and accounting solutions, from prospect engagement and demos through closing and account management. Use consultative selling to understand customers’ challenges, increase service adoption, and grow recurring revenue. Maintain activity metrics, track engagement and satisfaction, provide product guidance, and address customer concerns. Mentor junior team members while building trusted relationships with home service professionals.

Owns AI product marketing strategy, positioning, customer research, competitive analysis, experimentation, and go-to-market launches. The role coordinates cross-functional product launch activities, monitors performance, refines marketing approaches, and equips Sales and Customer Success with messaging and enablement. It also mentors junior marketers and uses analytics, customer feedback, and AI tools to drive acquisition, engagement, revenue, and product adoption.

Manages the full sales cycle for accounting and payroll solutions, using consultative selling to understand customer needs, conduct demos, close deals, increase service adoption, and grow recurring revenue. Maintains activity metrics, supports customer satisfaction and account management, stays current on product developments, and mentors junior representatives.

Sell Housecall Pro to mid-size home service businesses via consultative, account-based selling. Run 3–4 product demos daily, manage pipeline, close deals, coordinate onboarding with specialists, and collaborate with SDRs and other AEs to grow key accounts.

Sell Housecall Pro to mid-market home service businesses using consultative, account-based techniques. Run multiple 60–90 minute demos daily, manage pipeline, close deals, and coordinate onboarding with specialists to ensure customer success and long-term partnerships.

Lead the vision, strategy, and execution of Housecall Pro’s core platform portfolio, including identity, APIs, data, search, infrastructure, developer experience, and AI capabilities. Manage and develop Product Managers, establish success metrics, guide platform adoption, and partner with Engineering, Design, Security, Data, and company leadership to prioritize investments and deliver reliable shared capabilities.

Leads the enterprise product management function, defining product vision, strategy, roadmap, and portfolio performance for franchise, private equity roll-up, and multi-location customers. Oversees product execution, team leadership, customer and market insight integration, cross-functional alignment, budgeting, resource planning, KPIs, risk management, and executive communication. Partners closely with enterprise sales, engineering, design, marketing, and customer success to drive innovation, adoption, differentiation, growth, and profitability across the enterprise product portfolio.

Enroll prospective home service professionals in Business Coaching by identifying business challenges, demonstrating tailored coaching solutions, conducting program walkthroughs, addressing objections, and using consultative outreach across multiple channels. The role emphasizes customer growth, strong communication, problem-solving, collaboration, continuous learning, and effective use of AI tools.

Engage prospective home-service professionals, identify business challenges, and use consultative selling to enroll them in business coaching programs. Deliver program walkthroughs, explain tailored solutions, address objections, conduct multi-channel outreach, and provide excellent customer service. Collaborate with internal teams, learn continuously, improve processes, and help customers leverage coaching to scale their businesses.

Own product discovery and operations for strategic enterprise partners. Lead requirements gathering, product demonstrations, gap analyses, API integration planning, prototypes, partner escalations, and feature delivery tracking. Translate operational needs and usage data into actionable requirements for Product and Engineering teams. Collaborate with Legal, Business Development, and Product on agreements, prioritization, and solution design while optimizing workflows and escalation processes.

The Senior Director of Customer Success leads the strategy for the department, enhancing the customer journey, retention, and performance standards while collaborating cross-functionally.

Lead, coach, and develop a SaaS sales team to meet KPIs (Enrollment, Attended Demos, ASP, Churn, MRR). Drive sales strategy, performance management, training, client relationships, and team culture to achieve revenue targets.

Lead product management initiatives focusing on customer acquisition, onboarding, and retention. Drive product-led growth strategy and manage a team of growth product managers.

Lead and develop an inside sales team focused on activity, conversion, and retention. Drive sales strategy, coaching, training, performance metrics, client relationships, and revenue growth (MRR, ASP, churn).

Lead and shape product design for Revenue-focused features, embedding AI into design and workflows. Define strategy, align cross-functional partners, mentor design leaders, champion AI-assisted prototyping, and drive high-quality, cohesive experiences from concept through launch while staying hands-on in craft.

As Senior Director of Sales, guide the sales division by developing strategies, managing teams, fostering partnerships, and driving revenue growth while aligning with organizational goals.

Consultative sales role owning the conversion funnel for home-service customers: run 3–5 virtual demos daily, qualify and close transactional opportunities, coordinate with SDRs, and support early onboarding to drive long-term product adoption.