WHO WE ARE
Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.
As a Senior Technical Business Analyst, you will play a critical role on the Business Systems Team, partnering with cross-functional stakeholders to understand their business challenges and translate them into scalable, technical solutions. You will work across departments—including Finance, Legal, Revenue Operations, Customer Support, Customer Success, and HR—to gather requirements, analyze workflows, and deliver actionable insights that drive operational efficiency and system optimization.
You will be a key liaison between business units and technical teams, ensuring that solutions align with strategic goals and system capabilities, particularly within platforms like Salesforce. Your work will directly impact how teams leverage technology to improve processes and outcomes.
In this role, you will:
- Collaborate with stakeholders across the organization to gather, document, and analyze business requirements.
- Translate business needs into detailed functional and technical specifications for system enhancements and integrations.
- Lead discovery sessions, process mapping, and gap analyses to identify opportunities for improvement.
- Partner with Salesforce administrators and developers to design and implement solutions using best practices.
- Support system configuration, testing, and deployment activities, ensuring alignment with business goals.
- Manage and prioritize a backlog of enhancement requests and projects using Agile methodologies.
- Develop and maintain documentation including business process flows, user stories, and training materials.
- Facilitate user acceptance testing (UAT) and coordinate stakeholder sign-off.
- Assist with configuration of various business systems to support implementations and integrations
- Stay current with industry trends, tools, and technologies to recommend innovative solutions.
Required Qualifications
- 5+ years of experience as a Business Analyst or Technical Analyst in enterprise environments.
- Strong understanding of Salesforce Sales Cloud, Service Cloud, and related business systems.
- Proven ability to translate complex business requirements into technical specifications.
- Experience with process modeling techniques and tools
- Strong technical acumen with ability to learn new systems
- Familiarity with Agile/Scrum methodologies and tools like Jira or Azure DevOps.
- Excellent communication and stakeholder engagement skills.
- Strong analytical and problem-solving abilities.
- Ability to work core business hours (8-5 in any US time zone) with occasional evening/weekend support for major releases.
- Willingness to travel up to 10% as needed.
- Passion for improving business outcomes through technology and process optimization.
- Most of all, you're driven by a mission to improve learning outcomes for all students and are willing to take on evolving responsibilities based on business needs.
Preferred Qualifications
- Current Salesforce certifications a major plus
- Experience with CPQ or Revenue Cloud
- Experience with ETL integrations systems like Boomi, Workato, or Mulesoft
- Development or scripting experience (Python, SQL)
- Experience with data visualization systems like PowerBI, Tableau
Job Application Deadline: September 29, 2025
At Edmentum, we are committed to pay transparency. The salary range provided reflects market research, the responsibilities of the role, and alignment with our compensation principles. Actual compensation will be determined based on multiple factors, including, but not limited to, relevant experience and skill sets. All compensation decisions are individualized and based on the specific circumstances of each candidate.
We also offer a comprehensive benefits package to support your overall well-being and work-life balance. This includes medical, dental, and vision insurance with various plan options, a 401(k) retirement plan with company matching, and a flexible Time Away Program along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December. Additionally, we provide resources to promote wellness, ensuring you have the support you need both professionally and personally. Our goal is to provide a benefits package that helps you thrive in all aspects of life.
Edmentum is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ancestry, sex, age, disability, status as a disabled, recently separated, Armed Forces service medal or other protected veteran (“covered veteran”), marital status, status regarding public assistance, sexual orientation or any other characteristic protected by applicable federal, state or local laws.
We are dedicated to meeting the needs of individuals with disabilities and to creating an environment that supports our employees' physical and mental health. If you are a qualified individual with a disability or a covered veteran and need a reasonable accommodation to complete any part of the application process, please contact [email protected].
As part of our hiring process, we may use AI-powered tools to support our HR team in reviewing, screening, and managing applications. These tools aim to improve efficiency, consistency, and fairness, but final decisions are made by our people. Applicants' personal information (e.g., resume, cover letter, qualifications, and application responses) may be processed by third-party AI tools for tasks like resume parsing, skills matching, candidate ranking, and interview scheduling.
Edmentum’s notice regarding the collection of personal information from interested candidates is available here
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