Lead delivery and support for an assigned portfolio to achieve high CSAT; manage global teams, stakeholder governance, risk mitigation, service improvements, P&L and financial metrics, mentor and build leaders, support business development, apply Agile execution and program tracking, and report performance to senior leadership.
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- Ensure delivery excellence leading up to high CSAT for assigned portfolio
- Work closely with all levels within Client organization, demonstrate executive leadership skills and drive expected outcomes
- Lead global teams and achieve shared goals between the organization and its Clients
- Conduct regular proactive delivery governance with clients and internal teams
- Constantly identify and mitigate risks to ensure efficacy in delivery
- Ensure all engagements are delivered as per commitments
- Drive service improvements and innovation in service offerings and engagements
- Improve organizational capabilities in service delivery with ideas, tools, best practices
- Mentor team members to scale into potential leadership roles
- Build strong leaders within the function to handle current and upcoming priorities
- Present ideas to large groups and communicate effectively with senior stakeholders
- Support business development activities to increase revenue footprint for the company
- Demonstrate good understanding of Agile Execution, Estimation Process and Program Tracking/Reporting
- Manage P&L, Revenue Reporting, Gross Margins and other relevant financial metrics for defined portfolio
- Report to senior leadership the plan vs. Performance for all the projects within the assigned portfolio
- Ensure strategic investment aligns with business strategy and drives operating results
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