ABOUT THIS POSITION
The Senior Solution Adoption Consultant's focus is delivering consistent, predictable, and high-quality implementations across health systems and hospital clients. This individual contributor will ensure strong project execution understanding the value of the solutions, while driving successful adoption of Waystar solutions across complex healthcare environments. This person will report to the Manager of Solution Adoption and will lead implementation experiences for Waystar’s Patient Access solutions. This includes solutions supporting eligibility, coverage detection, prior authorization, estimation, and presumptive eligibility data integrations.WHAT YOU'LL DO
- Serves as the senior subject matter expert for Waystar patient access revenue cycle implementations, leading complex client engagements in accordance with project objectives, contractual commitments, and Waystar best practices. Consistently manages competing priorities, mitigates risks, and drives successful project outcomes.
- Builds and maintains executive-level trusted advisor relationships with client stakeholders, key influencers, and internal leadership teams, providing strategic guidance that drives adoption, value realization, and long-term customer success.
- Leads the resolution of complex implementation challenges by identifying root causes, assessing business and operational impacts, recommending strategic solutions, and facilitating alignment across client and internal teams.
- Proactively identifies project risks, dependencies, and opportunities for improvement, driving mitigation plans, managing escalations, and influencing decisions to ensure project success and customer satisfaction.
- Develops and champions a strategic vision for customer success, regularly communicating recommendations to executive stakeholders, demonstrating the value of the solutions, while mentoring team members and contributing to continuous improvement of implementation methodologies and best practices.
WHAT YOU'LL NEED
- 7+ years working in the healthcare revenue cycle
- Proven leadership and issue resolution abilities
- Strong software/technology acumen and understanding, including basic database principles, data exchange formats, etc.
- Strong process orientation, problem solving & troubleshooting skills, and a firm commitment to quality
- HIPAA regulation knowledge
- Healthcare terminology
- Proficient with Microsoft Office Suite
- Good written and oral communication skills; team player
- Experience with EDI and/or healthcare transactions necessary
- Ability to travel up to 20%
- Experience with Epic or Meditech EMR
- Payer Plan Benefit Information
- Payer / Hospital Contracts
- Healthcare code sets such as 270, 278, FHIR, API
- Eligibility Benefit Verification
- Obtaining prior authorizations from payer sites
ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.
WAYSTAR PERKS
- Competitive total rewards (base salary + bonus, if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs, including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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