Senior Software Engineer - AI Ops and Operations Platform Engineering (REMOTE)

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.  We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

OVERVIEW:

The Sr. Software Engineer - AI Ops and Operations Platform Engineering engineers, designs, and builds software platforms to deliver best-in-class support experiences. Will coordinate initiatives within a product team. Supports initiatives that ensure enterprise systems are and remain best-in-class. Learning to lead teams and bodies of work. Partners and coordinates with technology support SMEs and leverages AI Ops practices.  Drives support experience transformation through software platform innovation.

RESPONSIBILTIES

Software Development

Drive development of existing software and contribute to development of new software by analyzing and identifying areas for modification and improvement.

Develop software that is fast, secure and reliable to meet defined requirements.

Platform Ownership
Contribute to software platform lifecycle from development to maintenance, ensuring alignment with business outcomes and driving adoption.

Infrastructure as Code & Intelligent Platform Automation
Engineer scalable, resilient, and intelligent software platforms by applying modern Infrastructure as Code (IaC) principles using tools like Ansible, Terraform, and others. Define and enforce platform standards across diverse technologies to enable consistent, automated, and secure environments. Integrate IaC with AI Ops capabilities to support predictive analytics, anomaly detection, and self-healing infrastructure—driving operational excellence and empowering technology support teams with reliable, high-performing systems.  Collaborate with SREs and DevOps teams to embed AI Ops into CI/CD pipelines.

AI Ops Engineering
Design and develop intelligent operational capabilities by leveraging AI Ops principles to replace manual and legacy automation. Utilize advanced observability, anomaly detection, and predictive analytics to proactively identify and resolve issues. Employ orchestration platforms and automation technologies such as Agentic AI, Python, PowerShell, Linux shell, Ansible, Terraform, etc. to build scalable, self-healing systems that enhance platform reliability and performance.  Engineer to replace legacy monitoring with AI-driven observability platforms.

Software Maintenance

Monitor, identify, and correct more complex software defects to maintain fully functioning software, leveraging the support and skill of more junior teammates.

Design and Conceptualization

Produce multiple concepts and prototypes to design digital products/services.` Promote and advocate for AI Ops adoption across engineering and support teams.

Technical Developments Recommendation

Research and suggest ways to optimize solutions to better meet user and/or business, performance, quality needs. Uses AI-driven insights and predictive analytics to proactively optimize software platforms

Software Roadmap

Drive maintenance road map to facilitate software development and ensure the development work is prioritized in line with business requirements.

Faults Diagnosis and Correction

Find root cause and resolution to limit and address issues promptly. Reduce mean time to resolution (MTTR) through predictive alerting and automated remediation.   Improve system uptime and reliability through proactive issue detection.  Enhance operational efficiency by minimizing manual intervention in incident response.

Work Scheduling and Allocation

Assign short-term work schedules to a team based on storyboarding/backlog to achieve expectations while following established timelines.

Ongoing Learning and Development

Develop own and mento more junior team member capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Program/Portfolio Management Support

Contribute to work within an established program management plan to achieve specific goals.

Technical Persistence Layer/Modern Database Design/Development

Guide and deliver the design distribution of database resources and provide physical modeling and design services to tune database solutions for optimum performance.

Functional/Technical Requirements

Support the collection of functional requirements using document analysis and workflow analysis to express the requirements in terms of target user roles and goals. Develop and maintain Agile, version-controlled documentation enriched with observability data and incident learnings.

PREFERRED QUALIFICATIONS

Familiarity with ML models for anomaly detection and incident prediction.

Strong understanding of event correlation, root cause analysis, and noise reduction techniques.

Experience integrating AI Ops with ITSM tools like ServiceNow or Jira Service Management.

BEHAVIORAL COMPETENCIES              Tech Savvy

Anticipates and adopts innovations in business-building digital and technology applications. For example, investigates technologies to learn some cutting-edge best practices. Uses digital/social media to benefit the team and add value to the work being done; understands how to avoid misuse of these tools.

Decision Quality

Makes good and timely decisions that keep the organization moving forward. For example, knows when to act independently and when to escalate issues. Integrates various inputs, decision criteria, and trade-offs to make effective decisions. Typically makes good independent decisions.

Action Oriented

Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.

Collaborates

Builds partnerships and works collaboratively with others to meet shared objectives. For example, readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.

Instills Trust

Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, demonstrates integrity, upholding professional codes of conduct. Instills trust by following through on agreements and commitments despite competing priorities and by being honest and straightforward.

Customer Focus

Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.

QUALIFICATIONS:

• Bachelor's Degree or equivalent level preferred

• General Experience: Experience enables job holder to deal with the majority of situations and to advise others (Over 3 years to 6 years)

• Managerial Experience: Basic experience of coordinating the work of others (4 to 6 months)

At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.
• AI tools are not permitted to be used by the candidate during any part of the interview process.
• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!

#LI-CB1

Targeted Pay Range: $83,000.00 - $138,200.00. This is part of a competitive total rewards package that could include other components such as: incentive, equity and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.