Senior Director, Customer Data

About the teamAt Zillow, we believe in empowering people to unlock life's next chapter. Our Data Engineering team collaborates with Designers, Engineers, Data Scientists, and Researchers to solve complex engineering problems that redefine the way we find, finance, buy, and sell homes. Whether you are actively shopping, renting, touring, or financing a home, our Data Teams are dedicated to providing end-to-end solutions that make the process easier and more enjoyable.
One of our team’s key focuses is to empower teams throughout Zillow to understand and leverage customer data effectively. This data is essential on all sides of the home buying, selling, and rental process. At Zillow, we have a significant opportunity to streamline how customer data is discovered, analyzed, and ultimately acted upon in production. This is an essential ingredient of our Super App strategy and enables streamlined and high value add experiences for our users.
By leveraging customer data, teams across Zillow can effectively stitch together the user experience, enable AI-driven use cases, and work at a higher velocity. This data helps create cohesion across buyer, renter, and agent experiences. This empowers Zillow customers to smoothly navigate the experience of finding their dream home or investment property.

About the role

As the Sr. Director of Customer Data, you will lead the team responsible for tying together Zillow’s core customer data and enabling teams across the company to leverage it. Users of the data span product managers, software developers, AI scientists, and business teams. You will take ownership of the technical strategy to deliver a streamlined experience around creating and consuming customer data.

Your responsibilities include:

• Developing and implementing a strategic customer data roadmap that aligns with the company’s strategic vision

• Leading the design, implementation, and operation of a Customer Data platform that spans synthesize, analysis, and consumption of that data.

• Working closely with engineer partners on Zillow’s Data Platform, Data Science, and AI teams

• Working closely with product management and business units to align our technical strategy with business needs

• Balancing near term delivery with building towards a scalable long term solution

• Helping to accelerate the pace at which our AI teams can operate and deliver user-facing AI products

• Leading an effective team through high standards, skill enhancement, clear expectations, and feedback.

• Maintaining focus on effective operational practices, applying insightful measurement to quantify outcomes, maintaining budget and key results.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $280,700.00 - $448,300.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 10-12 years of experience leading data and software development teams.

• Proven success in implementing a wide-reaching data strategy at an enterprise scale.

• Proven experience in owning production data products with significant cross-team dependencies 

• Experience managing teams driving either AI or AI-adjacent technology (e.g. real-time data infrastructure)

• Business insight: Deep understanding of the industry, competitive landscape, and needs of the business. Ability to translate business requirements into solutions that drive value.

• Technical expertise: Deep knowledge of innovative data technologies, data infrastructures, data platforms, data warehousing, ETL tools. 

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.