Lead cross-functional teams to deliver ServiceNow implementations from strategy through production and support. Own project plans, product specifications, resource management, risk mitigation, and stakeholder communication. Drive Agile delivery practices, contribute to practice growth, develop collateral, and support internal training and best practices.
Do you enjoy leading cross-functional teams through complex technology implementations? Are you energized by owning delivery, managing stakeholders, and guiding projects from early planning through production launch? Do you thrive in a remote, consulting-style environment where modernizing Digital Services on the ServiceNow platform is central to the work?
Servos is looking for a Senior Engagement Manager with strong technical project management experience, a consultative mindset, and the ability to lead teams and clients through complex ServiceNow delivery engagements from strategy through execution.
Location: Wherever you are (Remote)
We Are:
- A ServiceNow Elite Partner specializing in Customer Workflows (CSM/FSM) and Creator Workflows (AppEngine)
- A virtual team throughout the United States with headquarters in Virginia
- Devoted to doing the right thing for our clients and team by leading with a human-first culture
- An experienced team of consultants who are dedicated to having fun and adding value
- Open minded and always welcoming new ideas and approaches
You Are:
- An experienced IT project manager with 6+ years of experience leading technical teams and consistently delivering results.
- Comfortable communicating effectively with senior-level stakeholders within client organizations.
- Experienced across the full software development or implementation life cycle, including analysis, design, development, testing, training, and operational support, with experience delivering enterprise platform implementations, specifically with ServiceNow a plus.
- Skilled at managing multiple projects in complex environments, solving problems, and navigating ambiguity.
- Knowledgeable in Agile delivery, including project estimation, solution design reviews, documentation creation and review, and peer code reviews.
What You’ll Do:
- Drive product specifications and project plans while managing the full software development life cycle from inception through production launch and post-production support.
- Provide oversight, operational management, and project management for software development and operations and maintenance initiatives on the ServiceNow platform.
- Plan, organize, secure, and manage resources to ensure successful delivery of program and project goals.
- Proactively identify and mitigate risks while adapting to changing priorities across multiple initiatives.
- Contribute to the growth of the ServiceNow practice by developing collateral, improving methodologies, supporting internal training, and advancing best practices.
What We Offer:
- A family first culture with unlimited PTO after the first year
- Health benefits with free coverage for you and competitive rates for your family
- 401k plus a match and a variety of other benefits
- An investment in your continued growth and development with training opportunities and certifications
- The opportunity to make a difference with ServiceNow experts who truly believe in teamwork and changing the world
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