Senior Sales Operations Analyst

Who You Are

You have Heart for Service

We provide extraordinary service to our customers, coworkers, and our community by going out of our way to appreciate and support them.

You are Curious

We create products that help our customers listen and be curious, and we ourselves are curious. We strive to understand our customers’ business problems and the solutions delivered with our software.

You Find a Way

We help our customers and employees succeed by finding solutions to their problems. We have a can-do attitude and we do what we say we will do. 

About Alchemer

Founded in 2006, Alchemer is a powerful survey and data insights platform that empowers business professionals to make informed decisions. As SaaS application software, it offers user-friendly data collection tools for understanding customers, markets, and employees in real time and communicating this information across an organization. It provides data insights in over 205 countries, with 50K new surveys created and 5M responses collected every week.

Alchemer has tremendous opportunity to continue this growth, based on current market size and the potential for more sophisticated product positioning and a robust sales and marketing engine. Details on Alchemer’s products and services can be found on our website (www.Alchemer.com).

What You Will Do

The Senior Sales Operations Analyst plays a pivotal role in shaping and driving our go-to-market organization and revenue operations function. This position requires a blend of analytical and hands-on experience in revenue operations within fast-paced software companies. You will be responsible for driving sales planning, building detailed analyses of sales pipeline, running a sales forecast process, and presenting actionable insights in management reviews. You will collaborate to analyze and drive efficient sales processes, sales-data management practices, and manage KPIs to measure and improve the effectiveness of our GTM teams.  

This role requires an accomplished analytical mindset, a strategic thinker, experience in interacting with and presenting to executives, and an ability to work independently while contributing to transformation programs across the GTM team. 

We are seeking a bias-towards-action, result-oriented, motivated and strategic operations professional who can collaborate cross-functional while remaining laser-focused on impacting our revenue numbers.  Specifically, you will play a pivotal role in helping us scale in this next phase of rapid growth as a revenue organization. 

How You Will Spend Your Days

GTM Planning 

• Design and maintain balanced sales territories, segmentation, account scoring.
• Collaborate to automate key outbound planning tasks including ICP identification, segmentation, intent-based scoring and account prioritization.
• Build & manage reporting and dashboards that present identified KPIs to stakeholders across the business.

Sales Management System 

• Bring exceptional analytical expertise to consolidate and analyze pipeline and bookings data from across multiple sources; develop, present actionable insights and lead discussions in weekly, monthly & quarterly management reviews.
• Continually improve sales forecast processes in partnership with RevOps leadership and CRO; support forecast calls with sales leaders.
• Manage & refine KPIs, reports and dashboards to assess the productivity of the sales organization.
• Proactively collaborate with the GTM leaders in identifying areas of growth and optimization.

GTM Process & Systems

• Partner with GTM leaders & teams delivering data-driven insights to identify gaps and opportunities for process improvements, data & automation enhancements.
• Provide sales team support of the sales tools.
• Lead operational support on sales system reports, data enrichment, hygiene, and data flows.

What You Bring to this Role

• Bachelor’s degree 
• 4+ years of experience in revenue operations capacity 
• Experience with sales tech stack – Gong, Clay, ZoomInfo, Domo; Salesforce.com required 
• Deep understanding of sales and marketing funnels, and how to measure, analyze and optimize performance.
• Advanced MS Excel skills
• Strong analytical skills and high attention to detail 
• Strong communicator who can translate data into action
• Experienced collaborator across multiple business functions; familiarity and comfortable when interacting with and presenting to senior management 
• Data visualization tools e.g. Domo, Tableau, MS Power BI 

Compensation for this position includes an annual base salary of $110,000 to $120,000, with eligibility to participate in our Employee Participation Unit program.

Alchemer provides a rich benefits package that includes health and disability coverages, an incredible 401(k) option that includes a per-payroll match and immediate vesting, unlimited time off and twelve paid company holidays.

Alchemer is taking applications for this position from candidates who are legally authorized to work in the US and do not require now, or in the future, immigration sponsorship for work authorization.

At Alchemer, we're committed to attracting, developing, and promoting a diverse workforce, and infusing DEI throughout all of our internal practices. By ensuring that everyone is able to bring a diversity of talents to work, we're increasingly capable of living out our mission in helping our clients. We encourage people from underrepresented backgrounds and all walks of life to apply. 

Don’t meet all the requirements? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification listed. Don’t let that stop you! We encourage you to apply if you have some of the requirements listed. You may bring qualities that we’re looking for in other areas. Building a diverse, inclusive, and customer centric workplace is important to us at Alchemer. If you’re excited about this role and your experience doesn’t perfectly align, we encourage you to apply anyway. Let’s talk!