Senior Receivables Support Specialist

About the Team/Role

The Receivables Support Administrative position plays a crucial role in ensuring the efficient and accurate management of the company's Accounts Receivable (A/R) portfolio.

This position is responsible for a range of administrative tasks that support the collections and cash application processes, contributing to the overall financial health of the organization, inclusive of the setup and maintenance of customer payment methods, processing A/R adjustments, and may be involved in the administration and tracking of customer payment plans.

This role requires strong organizational skills, attention to detail, and the ability to interact professionally with both internal teams and external customers on occasion.

How you'll make an impact

• Payment Processing Support: Facilitate the setup and maintenance of customer accounts for various payment methods, including direct debit ACH. Ensure accurate and timely processing of payment authorizations and updates.

• A/R Adjustments: Process and document various A/R adjustments, such as write-offs and refunds, ensuring proper approvals and adherence to company policies.

• Risk Management:  Manages customer situations by analyzing account history and information to provide solutions, support retention, and make decisions regarding payment options, reactivations, and escalations. Ensures aged credits are minimized in line with compliance limits, while mitigating financial risk through careful decision-making.

• Customer Interaction: Respond to customer inquiries related to payment methods, adjustments, and payment plans in a professional and timely manner, escalating complex issues as necessary.

• Process Improvement: Identify opportunities for process improvements within the administrative functions of the Receivables Support Operations department and contribute to the development of more efficient workflows.

• AI and Automation: Proactively identify and embrace opportunities to integrate AI and automation technologies into operational processes. This includes initiatives to drive scale, reduce reliance on manual processes, and mitigate operational risks.

• Compliance: Ensure all activities are conducted in compliance with relevant company policies, procedures, and regulatory requirements.  

• Record Keeping:  Accurately documents account activities, ensures timely follow-up, and meets quality and productivity metrics.

• Collaboration: Work closely with the Collections, Cash Applications, and other internal teams to ensure seamless A/R processes.

• Administrative Support: Provide general administrative support to the A/R team, including data entry, record-keeping, and generating reports as required. 

• Payment Plan Administration (as applicable): Assist in the administration and tracking of customer payment plans, including documentation, monitoring adherence, and escalating past-due accounts as needed.

These statements are intended to describe the general nature and level of work being performed rather than give an exhaustive list of all duties and responsibilities.
 

Experience you'll bring

Minimum Required Qualifications for Consideration

• Associate's degree or above in Accounting or Business Related Field preferred with at least 1 year of relevant experience

• Thrives in a deadline-oriented environment with ability to manage multiple projects concurrently

• Well-versed in the Fair Debt Collection Practices Act (FDCPA) and able to apply it to decision-making.

• Analytical and problem solving skills

• Intermediate computer software literacy

• Detail oriented

• Self-motivated and dependable

• Organizational/Time Management ability

• Flexible/Adaptable to change

• Must successfully pass a background investigation.

Preferred Qualifications

• Ability to leverage analytical abilities to guide decisions that mitigate risk.

• Ability to demonstrate initiative, curiosity and an eagerness to learn.

• Experience with the identification and execution of process improvement initiatives, using process improvement methodologies.

• Demonstrated focus on ongoing professional development, inclusive of industry practices and regulatory changes.