Senior Product Manager - ServiceNow Platform

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow.
Job Duties and Responsibilities
As the ServiceNow Product Manager, you will be accountable for defining and executing the product vision, roadmap, and governance of the ServiceNow platform across the enterprise . You will help define and drive the platform roadmap, ensuring alignment between enterprise business objectives and technical delivery to maximize value and AI-driven automation .
What Success Looks Like (Objectives)

• Define and execute a unified enterprise ServiceNow platform vision and roadmap that aligns technical delivery with business outcomes
• Translate complex business requirements into high-value, prioritized user stories and backlog items within an Agile framework
• Champion "out-of-the-box" ServiceNow features and industry best practices to minimize custom technical debt and protect platform integrity
• Accelerate enterprise adoption of core modules-including ITSM, ITOM, SPM, and HRSD-while establishing robust platform governance
• Identify and implement hyper-automation opportunities and advanced AI features like Now Assist to drive continuous operational efficiency
• Establish and track rigorous platform health metrics, KPIs, and usage insights to continuously optimize value delivery for stakeholders

Skills, Experience and Requirements
Core Skills and Competencies (What you'll bring)

• Deep functional expertise in scaling and governing enterprise ServiceNow environments across ITSM, ITOM, and SPM domains
• Critical experiences owning platform roadmaps and leading product management lifecycle operations within complex, large-scale ecosystems
• Advanced proficiency in Agile and Scrum frameworks, with a proven ability to lead backlog prioritization, sprint planning, and cross-functional teams
• AI application and literacy skills, including the ability to evaluate and integrate emerging tools like Now Assist and AIOps workflow automation
• Elite stakeholder management and communication capabilities to successfully synthesize high-level business strategies into executable technical requirements
• Strong strategic decision-making and problem-solving skills to protect platform integrity and champion out-of-the-box software capabilities

Minimum Requirements

• Minimum Education: Bachelor's Degree in Computer Science, Information Technology, Business Administration, or a related field
• Minimum Experience: 4 years of experience in a ServiceNow Product Owner, Product Manager, or platform leadership role
• Required Technical Skills: Must have at least 4 years of experience with:
  • Core ServiceNow platform modules, specifically ITSM, ITOM, and SPM
  • Agile/Scrum product management frameworks and execution tools like Jira
  • Stakeholder alignment and translating business strategy into technical user stories

Visa sponsorship not available for this role
Salary Ranges
Compensation: $96,250.00/Year - $137,500.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )