Senior Product Manager - ServiceNow Platform

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow.
Job Duties and Responsibilities
As the ServiceNow Product Manager, you will be accountable for defining and executing the product vision, roadmap, and governance of the ServiceNow platform across the enterprise . You will help define and drive the platform roadmap, ensuring alignment between enterprise business objectives and technical delivery to maximize value and AI-driven automation .
What Success Looks Like (Objectives)

• Establish and execute a comprehensive platform vision and roadmap that aligns enterprise objectives with technical capabilities to maximize business value and automation
• Translate intricate business needs into prioritized user stories, grooming the product backlog to ensure seamless, high-velocity sprint cycles
• Spearhead the integration of emerging AI and hyper-automation capabilities, such as Now Assist and automated workflows, to dramatically improve process efficiency
• Govern the platform effectively by championing out-of-the-box features and maintaining long-term architectural integrity in collaboration with technical leaders
• Define, track, and optimize platform Key Performance Indicators (KPIs) to demonstrate tangible returns on investment and overall platform health

Skills, Experience and Requirements
Core Skills and Competencies (What you'll bring)

• Demonstrated experience leading enterprise-wide platform strategy and governance in a dedicated ServiceNow Product Owner or platform leadership role
• Deep functional expertise across core modules including ServiceNow ITSM, ITOM, SPM, and HRSD to drive architectural and process alignment
• AI literacy and application skills, specifically leveraging advanced features like Now Assist and ServiceNow AI to automate complex processes
• Advanced proficiency in Agile/Scrum methodologies and tools like Jira to lead planning, grooming, and technical execution
• Elite stakeholder management, communication, and relationship-building capabilities to translate high-level business strategy into technical requirements

Minimum Requirements

• Minimum Education: Bachelor's Degree in Information Technology, Computer Science, Business Administration, or a related field
• Minimum Experience: 5 years of experience in ServiceNow product ownership or platform leadership
• Required Technical Skills: Must have at least 5 years of experience with:
  
  • ServiceNow modules (including ITSM, ITOM, and SPM)
  • Agile/Scrum methodologies and delivery tools such as Jira
  • Enterprise-level stakeholder alignment and technical backlog management

Visa sponsorship not available for this role
Salary Ranges
Compensation: $96,250.00/Year - $137,500.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )