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Lead RevOps for B2B growth: translate goals into forecasts, models, incentives, and dashboards. Partner with Sales to analyze funnel performance, reconcile top-down and bottom-up forecasts, run pipeline reviews, and improve coverage, capacity, and data quality using spreadsheets, CRM data, and BI tools.
Top Skills:
Bi ToolsExcelGoogle SheetsSalesforceSQL
Big Data • Fintech • Information Technology • Insurance • Software
Own and improve the Product Development Lifecycle and product roadmap by architecting Jira/Confluence and AI-integrated tooling, building governance, dashboards, and metrics, enabling PM workflows, onboarding, release operations, and cross-functional stakeholder communications to increase velocity and product quality.
Top Skills:
Ai DashboardsAi IntegrationsClaudeConfluenceCursorJIRAJira Product DiscoveryNotion
Healthtech • Information Technology • Software • Telehealth
Own design, implementation, and optimization of AI-powered support workflows across chat, voice, and email. Automate repetitive tasks, run pilots, monitor KPIs (CSAT, containment, deflection, productivity), establish quality standards, and partner cross-functionally with Product, Engineering, CX, Analytics, and external AI vendors to scale solutions.
Top Skills:
Crm PlatformsForethought AiGenerative Ai
Vocal is seeking a skilled and motivated Senior Manager of Operations to support our growing team. In this position, you will play a critical role in managing the smooth execution of our daily operations — working to build, run, and continuously improve the systems that power our work.
Responsibilites
- Lead the design, execution, and continuous improvement of operational processes across the organization, in close partnership with senior leadership
- Manage and mentor operations staff, providing direction, feedback, and support on day-to-day priorities
- Serve as a key liaison between the sales and programs teams — facilitating clear communication, alignment on shared workflows, and timely resolution of cross-functional needs
- Own operational needs across programs, ensuring teams have the systems, tools, and support required to execute effectively
- Support programs directly as needed — including onboarding coordination, account setup, and process implementation
- Oversee tool implementation and new workflows, leading operational infrastructure projects that supports the broader team
- Hold a high bar for speed and quality, with a consistent focus on tangible, measurable results
- Proactively identify inefficiencies across the organization and lead the implementation of solutions that improve how we work.
Qualifications
- 6+ years of professional experience in operations, project management, organizing, or a related field
- Demonstrated experience managing staff and leading cross-functional teams or workstreams
- Strong understanding of how sales and program operations intersect, with experience facilitating alignment across teams
- Proven ability to build, scale, and document operational systems across an organization
- Excellent written and verbal communication skills, with a track record of follow-through and stakeholder management
- Strong time management and prioritization skills — comfortable owning multiple workstreams and competing priorities under strict deadlines
- Proficiency with Notion, Google Drive, and Airtable; ability to quickly onboard to new tools
- Strong attention to detail and a self-directed, solutions-oriented working style
- A sense of humor, humility, passion for progressive political issues, and desire to be a team player.
Benefits
- Health insurance covered at 90% for full time employees; Dental and Vision available
- Flexible PTO and sick leave
- 401(k) plan & company contribution
Vocal Media is committed to developing leaders, policies, and a team culture that embraces diversity and enhances equity. We believe that differences in backgrounds, experiences, and identities lead to healthier organizations and stronger teams. We recognize that our success requires commitment to obtaining and retaining a diverse staff that provides the highest quality services to our clients and creators. Vocal is an equal opportunity employer and it is our policy to recruit, hire, train, promote and administer any and all personnel actions without regard to sex, race, age, color, creed, national origin, religion, economic status, sexual orientation, veteran status, gender identity or expression, ethnic identity, or disability, or any other legally protected basis. Vocal is committed to providing accommodations to individuals with disabilities in the hiring process and on the job, as required by applicable law. Vocal will not tolerate any unlawful discrimination and any such conduct is strictly prohibited.
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
