Senior Operations Lead, Customer Partner

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. 

As our Senior Operations Lead, you will partner with client representatives and your R1 team to perform detailed reviews of facility-wide financial and operational metrics with the goal of identifying and capitalizing upon opportunities for process, cost, and patient satisfaction improvement. Every day you will partner with line level client representatives and other R1 operators to perform detailed reviews of patient accounts with the objective of identifying cost, denial trends, and operations and patient satisfaction improvements. To thrive in this role, you will serve as a liaison for training and subject matter expertise on utilizing R1 workflow technologies and develop industry knowledge that serves as a foundation for career progression.

Here’s what you will experience working as a (position title):

• Mitigate back-end revenue leakage through change management, lean process improvement, making recommendations for innovative software development, and advanced quantitative analysis on core financial metrics in the acute hospital environment.

• Serves as a liaison for training and subject matter expertise on the utilization of R1 workflow technologies.

• Interpret basic data sets and create data analyses to drive desired results in areas such as denials.

• Continuously detect and resolve data defects within revenue cycle while creating solutions to prevent future defects.

• Responds to ad-hoc client requests and develops solutions in a timely manner.

• Coach client staff and managers to improve workflow and operational performance.

• Provides value-add feedback to R1 leadership on development of project plans.

• Prepares and presents information in large forums with executive leadership.

Required Skills:

• Revenue Cycle Management experience.

• Proven ability to look at the world through the eyes of others and interpret business needs in a way that drives the success of others

• Attention to detail, highly organized and strong process-focused aptitude

• Possess strong leadership and organizational skills and can positively influence others

• Ability to think creatively, be analytically minded, objective, and independent

• Demonstrated ability to negotiate and provide alternative business solutions

• Proficiency in Excel and PowerPoint

• Outstanding time management skills and the ability to simultaneously manage multiple tasks while remaining self-directed

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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