Senior Manager, Sales Development

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Overview

As a Senior Manager, Sales Development, you are responsible for leading and scaling a high-performing team of Sales Development Representatives (SDRs). Your team is responsible for driving top-of-funnel pipeline growth through outbound prospecting, inbound lead qualification, and strategic account engagement. You work closely with Marketing, Sales, and Revenue Operations to optimize processes, improve conversion rates, and ensure SDRs are aligned with company goals.  You are both a coach and a practitioner who can demonstrate what great prospecting looks like.

Responsibilities

• Team Leadership & Coaching
  • Hire, onboard, and mentor SDRs to exceed performance targets
  • Foster a culture of accountability, learning, and continuous improvement
  • Model prospecting excellence by demonstrating effective outbound and inbound practices, from building sequences to running live calls
  • Coach in real time through active participation in calls, messaging reviews, and feedback sessions
  • Develop and manage career pathing programs so SDRs can successfully transition into roles such as Account Executive, Client Success, and other GTM positions
  • Conduct regular 1:1s, team meetings, and performance reviews
• Pipeline Generation
  • Own SDR pipeline targets and ensure consistent delivery of qualified opportunities to the sales team
  • Oversee inbound lead qualification, ensuring speed-to-lead, SLA adherence, and effective handoff to AEs
  • Develop and refine outbound prospecting strategies for target accounts, leveraging multi-channel outreach and event-based engagement
  • Collaborate with Marketing to align campaigns with outbound efforts
• Process Optimization
  • Partner with Revenue Operations to improve lead routing, CRM hygiene, and reporting
  • Analyze SDR metrics to identify trends, gaps, and opportunities for improvement
  • Drive adoption of tools and technologies that enhance SDR productivity, including new AI capabilities
• Cross-Functional Collaboration
  • Work with Sales Leadership to ensure alignment on ICP, messaging, and handoff processes
  • Provide feedback to Product and Marketing based on market conversations and prospect insights

Qualifications 

Minimum Qualifications  

• 8+ years of work experience with 4+ in B2B SaaS sales or sales development
• 2+ years in a leadership role
• Proven track record of building and scaling SDR teams in a high-growth environment
• Strong understanding of sales development metrics, funnel management, and pipeline forecasting
• Excellent communication, coaching, and organizational skills
• Ability to work in EST or CST

Preferred Qualifications 

• Bachelor’s degree in business, communications, or related field preferred.
• Experience with Salesforce, Outreach/Salesloft, LinkedIn Sales Navigator, and other sales tech stack tools.
• Experience working in a global sales organization, with demonstrated track record of successful x-functional collaboration across regions.

Travel Required

Up to 25%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at Rithum 

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

Benefits 

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• Legal assistance and identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app and the Employee Assistance Program
• $65/month Remote work stipend for internet
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year

Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.