Senior Manager, Digital Operations - Web and Offers

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Beyond connecting customers to their favorite entertainment, our Video Services team delivers an award-winning TV experience to millions of customers across DISH TV and Sling TV platforms. Our dynamic teams are unwavering in our commitment to continuous innovation, ensuring the evolution of products and the constant enhancement of the overall customer experience.
Job Duties and Responsibilities
Candidates must be willing to participate in at least one in-person interview.
Sling TV is seeking a flexible, passionate, and enthusiastic Senior Manager, Digital Operations, Web & Offers to join our Website Content and Optimization team. This team is responsible for authoring new and existing web pages for Sling.com and Dish.com, working with marketing, product, and IT to execute website changes, and determining the overall success of changes made in the production environment through testing activities. Essential skills for this role are time management, project management, attention to detail, and effective communication.
The position gives the right candidate tremendous exposure within the company and the opportunity to understand the complete business systems that make the product that is redefining the Pay TV industry. The Web Content Manager will engage with multiple stakeholders and all levels of management ranging from mid-level managers to executives. This role is based in our Englewood office.
Key Responsibilities:

• Plan, coordinate, and execute optimization and personalization activities using Adobe Target to improve customer experience and increase site conversion rates
• Plan, coordinate, and execute changes to website content using Adobe Experience Manager (AEM) based on requirements from stakeholders
• Collaborate with business owners and key stakeholders to prioritize new website functionality and identify pages that should be updated or improved while ensuring the integrity of existing content is maintained
• Measure the performance of optimization activities using Adobe Analytics in support of cross-functional product team experimentation
• Monitor and track the progress of platform improvements through the Software Development Lifecycle to ensure we are using the latest platform capabilities
• Review content to ensure compliance with platform requirements, brand standards, accessibility standards, and SEO best practices
• Manage quality assurance issues, including broken links, misspellings, readability, inconsistencies, etc, and take corrective action where necessary
• Manage and prioritize a workload of multiple projects with a variety of stakeholders from concept to completion

Skills, Experience and Requirements
Education & Experience:

• Bachelor's degree in Marketing, Communications, Business, Computer Science, or a related field OR 4 years relevant work experience
• 5+ years of experience in digital operations, web content management, product catalog management, or a related field with a strong focus on execution
• 2+ years of experience managing and leading teams

Skills and Qualifications:

• Experience with Content Management Systems (e.g. Adobe Experience Manager, WordPress, Squarespace)
• Experience with A/B testing, personalization, and customer segmentation technologies (e.g. Adobe Target, Optimizely)
• Experience with Web Analytics tools (e.g. Adobe Analytics, Google Analytics)
• Ability to communicate effectively, both verbally and in writing, to interact effectively with various IT teams and C-level executives
• Flexible, innovative, and the ability to manage time and priorities in a fast-paced, growth-oriented, and time-critical environment while being personal and professional
• Experience working with cross-functional product teams a plus
• Knowledge and understanding of HTML / CSS / Javascript a plus
• UI/UX or Website design/building experience a plus
• Proficiency in Spanish preferred, but not required

Visa sponsorship not available for this role
Salary Ranges
Compensation: $110,110.00/Year - $157,300.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )