Senior Manager, Business Operations, Global Marketing & Communications

Senior Manager, Business Operations, Global Marketing & Communications

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

   

The Leader of Operations for Global Marketing & Communications (GMC) is a critical operational and strategic role responsible for driving clarity, accountability, and operational excellence across the GMC organization. This role oversees workflow management, governance, cross-organizational coordination, operating cadence, strategic forums, and integration of AI into operational processes across GMC campaign PODs and cross-functional teams. The leader will serve as a connector across teams, ensuring disciplined, high-quality execution, predictable operations, and mechanisms that scale.  The role is accountable for reducing execution risk and ambiguity, enabling practical, informed decision-making across GMC and operating with foresight when operating model is stress‑tested or unclear – creating and communicating clarity that enables fast, consistent and confident execution.

Responsibilities:

Operational Frameworks & Governance

• Build, maintain, and optimize end-to-end campaign POD operating models, Marketing & Communications cross-functional workflows and RACIs that drive execution discipline, reduce execution risk and eliminate ambiguity across GMC.

• Lead cross-organizational process alignment and governance that enables seamless, predictable execution globally.

• Oversee campaign processes and governance, including workback planning, decision rights, sequencing, and dependencies.

• Manage and maintain policy and governance standards owned by the GMC organization.

• Act as primary liaison to corporate governance including business resiliency cross-enterprise projects, ensuring GMC alignment and representation.

Operating Cadence & Decision Protocols

• Collaborate and drive the overall GMC operating cadence, including sequencing how leadership and POD forums, business reviews, planning cycles, and prioritization rhythms fit together to ensure efficient decision-making, reduced rework and predictable global execution.

• Define and maintain decision-making protocols, roles, and escalation pathways; run cross-functional forums with clear charters and outcomes.

• Manage the tools and experiences including sharepoint, collaboration tools, project planning tools used to enable knowledge management, communication and program tracking across GMC organizations. 

• Define and maintain decision-making protocols, escalation pathways, and cross-functional forums.

• Ensure strong workbacks, templates, accountability models, and centralized documentation.

AI Strategy & Implementation

• Consult on and advance AI strategy for GMC Business Operations, identifying opportunities to integrate generative AI, automation, and intelligent workflows.

• Partner cross-functionally to pilot, implement, and scale AI-enabled planning, reporting and decision-support capabilities across campaign PODs and the broader GMC organization.

• Leverage data, automation, and AI to improve insight quality while materially reducing cycle time, manual effort, and leadership friction across campaigns and GMC operations.

Culture, Collaboration & Team Development

• Manage the team responsible for GMC Business Operations and governance, including maturing "how we work" through intentional coaching, frameworks, and role clarity.

• Foster a problem-solving and collaborative culture, encouraging curiosity, best-practice sharing, and operational excellence.

• Strengthen how campaign pods operate by reinforcing shared standards, continuous improvement, and consistent ways of working across GMC.

• Support capability-building, ensuring team members develop strong understanding of marketing & communications functions.

Education and Experience Required:

• BA or BS in Marketing or related field; MBA preferred.

• 10+ years in marketing operations, strategy, program management, or organizational operations.

• Demonstrated ability to drive operational excellence in complex, matrixed environments.

• Experience developing governance models, workflows, and org-wide operating cadences.

• Strong communication, executive presence, and ability to influence senior stakeholders.

• Understanding of marketing & communications disciplines; ability to connect operational needs to functional realities.

• Experience with AI tools, workflow automation, and digital transformation preferred.

Knowledge and Skills:

• Mastery knowledge of marketing principles, practices, tactics and tools.

• Mastery knowledge of marketing activities, practices and procedures.

• Superior knowledge of and/or experience in business and marketing strategies.

• Excellent written/oral communications and analytical skills.

• Excellent interpersonal and project management skills; ability to build, manage and influence virtual teams.

• Excellent negotiating and change management skills.

• Ability to interface effectively with senior executive management team and cross-functional disciplines.

• Excellent influencing, consensus- building and conflict-resolution skills.

• Excellent operational skills while maintaining strategic mindset.

Competencies:

• Strategic Operational Leadership: Builds repeatable mechanisms that scale, drive clarity, and deliver excellence while reducing operational friction.

• Cross-Functional Influence: Aligns diverse stakeholders toward shared outcomes.

• Governance & Decision-Making: Establishes clear processes, forums, and accountability structures.

• Analytical Rigor: Designs tools, templates, metrics, and dashboards that drive visibility and action.

• Judgment & Foresight: Anticipates where the operating model may be stress‑tested, navigates ambiguity with confidence, and turns gray zones into clear, actionable paths that enable consistent execution.

• Communication Excellence: Facilitates alignment, clarity, and momentum through high-quality communication.

• Culture Builder: Elevates team capability, collaboration, and ways of working by institutionalizing continuous improvement, innovation and operational excellence.

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business, Business Planning, Coaching, Commercial Acumen, Computer Literacy, Creativity, Critical Thinking, Customer Insights, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Market Analysis {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#unitedstates

Job:

Marketing

Job Level:

Master

    

"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 119,500 - 275,000 in Texas
The listed salary range reflects base salary. Variable incentives may also be offered."

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.