The Senior Lead of Neuropsychological Operations will manage Lyra Health's Neurodiversity services, ensure operational excellence, monitor performance metrics, and collaborate with various teams to enhance service delivery.
About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
About the Role
The Senior Lead of Neuropsychological Operations will play a critical role at Lyra Health Health, overseeing all operational aspects of Lyra’s Neuropsych testing capability. This role combines operational excellence with strategic acumen, ensuring that Lyra Health delivers unparalleled care and continuously evolves to meet industry demands.
Responsibilities
- Responsible for the overall operation of Lyra Health & Bend Health's Neurodiversity service offering, including go-to-market strategy, initiative roadmap, and day-to-day operations
- Establish and monitor performance targets for all operational components (e.g., conversion rate, NP eval completion time, etc.) and individual staff productivity metrics
- Monitor performance metrics to ensure all established targets and SLAs are met or exceeded. For metrics performing below target or outside of SLA, lead the development and implementation of strategic initiatives aimed at improving performance
- Drive holistic operational roadmap to achieve Neurodiversity service offering growth and service delivery targets
- Collaborate with go-to-market teams to develop and execute strategies that increase program adoption and member engagement
- Work closely with Product & Engineering to redesign, automate and streamline operational processes with a goal of decreasing cost as neuropsychological testing expands and scales
- Partner with clinical leadership to bring to life the clinical program vision and member experience; Lead supply and demand planning and work closely with Workforce Management to ensure proper staffing levels
- Collaborate with the communications team to develop and execute member communication strategies that optimize conversion rates and ensure optimal communication to families as they progress through the testing process
- Act as a driving force for organizational alignment and execution of business strategies
Qualifications
- 10+ years of related experience with 3+ years of experience in operational leadership roles, ideally within the healthcare or behavioral health sector.
- Proven experience building new teams or programs with significant organizational impact
- Strong track record of designing and implementing performance metrics and operational models.
- Exceptional analytical skills with the ability to monitor and report on KPIs effectively.
- Strategic thinker with excellent communication and presentation skills.
- Collaborative leader with experience working across clinical, marketing, and executive teams.
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
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