Senior Fraud Investigator

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. 

The Heightened Investigations team’s mission is to be on the front line of protecting both our customers and our firm from fraud threats and monetary loss. This team is passionate about quickly identifying threats, minimizing loss exposure, and preserving trust with our users.

As a Senior Fraud Investigator, you will play a vital role in safeguarding Robinhood's assets and reputation. You'll use your analytical skills and communication expertise to uncover fraudulent activity, collaborating with stakeholders across teams to drive swift resolution—especially for our highest-value accounts. You’ll also help support fraud trend discovery during new product rollouts and guide junior investigators!

This role is based in our Chicago, IL, Westlake, TX or Denver, CO office(s), with in-person attendance expected at least 3 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. 

• Conduct in-depth investigations on accounts flagged for fraud, across a range of payment vehicles including cryptocurrency and wire transfers
  
• Place outbound calls to customers to discuss account activity, using strategic interview techniques and conversational analysis
  
• Respond quickly to critical fraud issues escalated by senior leadership with clear, concise reporting and timelines
  
• Collaborate with cross-functional teams to address and resolve customer fraud issues
  
• Identify and report emerging fraud trends, especially during new product launches
  
• Provide mentorship and guidance to Junior Investigators as needed

• 3–5 years of experience in fraud investigations or a related field
  
• Excellent interpersonal skills and the ability to interview customers with professionalism and empathy
  
• A detail-oriented mindset and strong observational analysis skills
  
• Clear and concise written communication skills, especially in documenting timelines and activity summaries
  
• Availability to work between 6:00 AM CST - 3:00 PM CST OR 11:00 AM CST – 8:00 PM CST, Monday through Friday, with flexibility for additional hours as needed

What we offer

• Challenging, high-impact work to grow your career.
  
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
  
• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
  
• Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
  
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
  
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
  
• Exceptional office experience with catered meals, events, and comfortable workspaces.