Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
As a Senior Enablement Project Manager, you'll own the launch governance and readiness system for a portfolio of products, using strong project management skills and change management experience to drive product proficiency across our customers, partners, and employees. This role is critical to ensuring that as Toast's product velocity accelerates, customers and Toasters can actually absorb what's shipping, adopt it, support it, and get value from it.
You'll partner closely with Product, Product Marketing, and downstream enablement teams, including Care, Onboarding, Customer Success Managers, Learning Design, Knowledge, and Training, to define how launches get tiered, sequenced, and readied, and you'll mentor Enablement Project Managers on the team as they plan and coordinate the work behind individual launches.
About this roll* (Responsibilities)
- Own the launch governance system for a portfolio of complex, cross-functional product launches with competing priorities and multiple stakeholders: define how changes get tiered, sequence work across teams, and set the readiness checkpoints that determine whether a launch is ready to proceed.
- Act as an authoritative source of knowledge across Product, Product Marketing, and downstream enablement teams, and build the cross-functional alignment needed to coordinate teams that haven't previously worked together.
- Proactively identify and resolve risk with senior stakeholders: flag portfolio-level issues like conflicting timelines or launches missing an owner, apply root-cause analysis, and bring data-backed recommendations that gain buy-in from leadership.
- Lead recurring cross-functional syncs and represent the launch portfolio to executive and senior stakeholders, adapting your message for technical and non-technical audiences and championing the value of the work.
- Define success metrics and readiness criteria for the launches you own, track impact and monitor for confusion or support gaps after go-live, and contribute to closing the post-launch feedback loop, connecting what Care and customers experience back to Product.
- Deliver complex launches on time, adapting your approach mid-execution as scope or business needs shift, and present executive-level retrospectives with measurable outcomes and lessons learned.
- Mentor Enablement Project Managers on the team, sharing project management best practices and contributing to how the broader team runs its portfolio of work.
- Drive how the team uses AI and other tools to scale: structure launch information so it can be classified, routed, and summarized efficiently, and codify the criteria for when a launch should be staggered, bundled, accelerated, or paused, so judgment concentrates where it matters most as launch volume grows.
Do you have the right ingredients*? (Requirements)
- 8+ years experience in Project Management, Product Enablement Operations, or Product Management in a fast-paced, high-growth, and high-output environment, including experience leading complex, cross-functional initiatives with multiple stakeholders and competing priorities.
- Track record of gaining buy-in from senior stakeholders and leadership on ambiguous, cross-functional business problems, and of championing the value of your work to executive audiences.
- Experience building or improving the systems and processes a team uses to get work done, not just executing within existing ones.
- Experience mentoring or developing other project managers and contributing to how a broader team or function runs its portfolio of work.
- Proven experience using AI and other tools to build more efficient, scalable systems and processes.
- Experience and proficiency with various project management tools (e.g., Asana, Google Suite, Jira).
- Formal project management training or certification (e.g., PMP, CAPM) is a plus.
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring
Our Approach to Hybrid Working
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast
People Are the Secret Ingredient in Our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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