Jobs at Toast

Prospect restaurants, manage the full sales cycle, conduct product demonstrations, develop customized Toast solutions, negotiate with decision-makers, and close new business within a local territory. The role requires maintaining sales activity in Salesforce, understanding competitors, coordinating with internal teams, and consistently meeting or exceeding goals. It is a field sales position based from a home office, requiring local residency or relocation and reliable transportation.

Prospect local restaurants, manage the full sales cycle, conduct product demonstrations, develop customized solutions, and close new business. The Account Executive builds relationships with restaurateurs, positions Toast against competitors, uses Salesforce to manage sales activities, and partners cross-functionally to ensure successful delivery. This field-based role requires local territory presence, reliable transportation, strong communication and negotiation skills, and a record of achieving sales goals.

Build and scale mission-critical tips, earnings, and payroll platforms for restaurant employees. Own systems end to end, lead complex projects from design through deployment, improve reliability and correctness, collaborate with product and design, review code, mentor engineers, and deliver scalable backend services that affect employee pay and product revenue.

Build and maintain developer tooling, internal platforms, testing frameworks, and core libraries used by Toast engineers. Improve development workflows, diagnose bottlenecks, integrate AI-assisted tools, measure developer productivity, operate production services, participate in on-call support, and collaborate with engineering teams on platform improvements.

Develop and scale full-stack software that calculates and delivers restaurant employee pay, including tip pooling, wage calculations, earnings retrieval, and payroll delivery. Responsibilities include designing reliable services, participating in code reviews and architecture discussions, influencing technical roadmaps, and collaborating with product, design, and engineering teams. The role requires backend development, modern web technologies, databases, distributed systems, messaging, microservices, and a strong focus on precision and production reliability.

Build and deliver backend payment-processing features using Kotlin, scalable APIs, microservices, and containerization. Develop automated tests, monitor feature rollouts, collaborate with UX and product management, and participate in design and code reviews. The role supports Toast’s unified payments platform and requires East Coast working hours.

Leads Toast’s managed marketing program, setting its strategy, service model, operating standards, roadmap, and economics. Builds and develops a leadership team, establishes scalable workflows, playbooks, capacity models, QA frameworks, dashboards, and performance rituals. Oversees customer outcomes, retention, expansion, service quality, compliance, and cost to serve while partnering across Product, Sales, Customer Success, Legal, and Finance. Drives continuous improvement through standardization, automation, AI, customer insights, and multi-channel marketing expertise.

Own Toast Ticketing from open beta through product-market fit, general availability, and scale. Lead roadmap strategy, weekly engineering delivery, customer research, commercialization, pricing and packaging, GTM enablement, customer escalations, and business metrics. Partner with engineering, design, sales, onboarding, marketing, and leadership while using customer insights and data to prioritize product decisions and drive ticket sales and revenue growth.

Founding Retail BDR for Toast90: build prospect lists and perform high-volume outreach (80+ activities/day) to convenience stores, grocery and bottle shops; qualify leads, schedule meetings for Account Executives, use Salesforce to track activity, partner on sales strategy, and position the Toast Retail solution against competitors.

Leads Toast’s enterprise Enablement strategy across learning design, knowledge management, customer training, certification, and internal enablement. Drives AI-era transformation, customer product activation, self-service, employee proficiency, and role mastery. Partners with Product and Customer Care on AI-ready knowledge and self-service strategy, establishes metrics and governance, leads product-launch education, and reports enablement impact to senior leadership.

Lead the POS Payments Experience engineering team, delivering reliable Android and web-based payment products. Drive planning, cross-team execution, technical direction, architecture, quality, monitoring, and production issue resolution. Partner with product and UX leaders, hire and develop engineers, and champion AI-assisted development practices.

Define and measure quality standards for Toast IQ, an AI assistant for restaurant operators. Review real user sessions, identify recurring failures, build labeled evaluation datasets, validate fixes, create regression cases, lead reviewer calibration, and translate findings into product priorities. The role also involves using AI coding tools to build review interfaces, automate analysis, monitor failures, and prototype improvements. Restaurant expertise, detailed analysis, structured data skills, and clear communication are central; formal product management experience is valued but not required.

Develop and scale full-stack web applications for Toast’s digital storefront, including online ordering and website products. Design solutions, improve performance and usability, collaborate with Product and Design, run experiments, resolve critical issues, and contribute to API design, testing, and cross-team product integration.

Serve as strategic HR partner to G&A senior leaders, leading org design and restructures, driving performance calibration, using data and AI tools to surface org health risks, and translating people strategy into measurable outcomes across global, high-growth teams.

Leads fraud analytics strategy for digital payments, defining risk frameworks, fraud metrics, and analytical models. Partners with Product, Engineering, and Risk Operations to turn insights into scalable fraud mitigation solutions. Manages external data sources, defines requirements for production data pipelines, and establishes best practices for risk measurement and modeling. Serves as a senior thought leader influencing cross-functional stakeholders and executive decision-makers.

Design, build, deploy, and maintain resilient, scalable software for Toast Delivery Services. Develop real-time delivery tracking, driver matching, pricing, refunds, and payment-related systems. Solve distributed-systems and scaling challenges, integrate with partner APIs, uphold production reliability, promote strong engineering practices, and mentor teammates.

Leads an engineering team delivering Quoting, Catalog Management, and go-to-market technology. Oversees technical decisions, delivery planning, code reviews, quality assurance, release planning, incident resolution, stakeholder collaboration, and team development. Partners with Sales, Product, RevOps, and Data Analytics leaders while driving scalable solutions across Salesforce CPQ, Product Catalog, and related systems. Champions AI-assisted development and contributes to complex architecture and implementation efforts.

Lead credit risk strategy for lending products by analyzing portfolio performance, identifying risk drivers, refining underwriting and pricing policies, and conducting A/B tests. Partner with Data Science to develop and monitor credit models, while building AI-enabled workflows that automate analysis and surface risk signals. Collaborate cross-functionally with Risk, Product, Engineering, Operations, and Data Science to support scalable fintech growth and compliant automated credit decisioning.

Design end-to-end point-of-sale experiences for restaurant staff across terminal and handheld surfaces. Translate complex workflows such as ordering, payments, splits, modifications, and voids into fast, reliable, error-resistant interfaces. Partner with product, engineering, and research teams; conduct discovery, create prototypes and high-fidelity designs, address edge cases, communicate tradeoffs, and use research and business metrics to guide decisions. The role requires strong visual design, autonomy, collaboration, and an AI-first approach.

Build and optimize automated release engineering systems, including CI/CD pipelines, build and deployment tooling, and AWS cloud infrastructure. Ensure software delivery quality, security, compliance, and reliability. Lead complex projects, participate in on-call support, mentor teammates, and promote technical excellence. The role uses Go, Java/Kotlin, TypeScript, GitHub Actions, PostgreSQL, DynamoDB, Backstage, AWS, and AI development tools.