Senior Email Account Manager

Job Description:

We're looking for a Senior Account Manager to join our team. The Senior Account Manager role is an important player in our team and is the main contact for the client, other agencies, and internally within Merkle. The Senior Account Manager will maintain client satisfaction by ensuring exceptional service and creating value for clients using account management. Experience establishing communication and engagement with prospects.

The Senior Account Manager is responsible for the daily process of our clients' marketing strategies. We are looking for partnership with our client partners and Merkle partners, being a liaison between the teams to accomplish and meet our goals. By ensuring marketing and support activities are accomplished, the Senior Account Manager directly impacts the success of our clients and Merkle.

Key Responsibilities:

• Support or act as the primary contact for daily delivery team and client

• Build relationships with important client partners and other teams to ensure campaign schedules and processes are clear and followed

• Run internal and external client meetings

• Observe and identity areas to improve existing processes

• Bring guidance and operational efficiencies to the delivery team

• View of bigger picture and disseminating information to the appropriate parties for execution

• Find and address potential delivery risks

• Remain extremely focused on detail while managing multiple email campaigns simultaneously.

Qualifications

• Bachelor's Degree required

• 6+ years related agency experience, specifically within digital marketing or marketing operations

• Must have experience with Salesforce Marketing Cloud

• Experience with client-facing responsibilities and with giving client presentations

• Knowledge of contracts and managing a SOW, along with scope creation and management

• Use business experience / knowledge to identify new business and marketing opportunities

• Experience leading teams

The annual salary range for this position is ($68,000 - $110,000 ). Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance,

• Life insurance,

• Short-term and long-term disability insurance,

• 401k,

• Flexible paid time off,

• At least 15 paid holidays per year,

• Paid sick and safe leave, and

• Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.

#LI-MM3 #LI-Hybrid #LI-Remote #Merkle

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