Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.
The Opportunity
The Senior Disputes Insights & Reporting Analyst will be responsible for support and deliver all aspects of data, reporting, and analytics. Incumbent will develop, update, and standardize reporting and data, perform analysis, identify reporting trends, and data quality issues. Researches and assists in resolutions and reconciles information with financial results where appropriate. Investigates data anomalies and segment reporting issues to ensure accurate and timely distribution of reports. Tests, documents, and reviews completed reports to ensure accurate data and analytics standards and procedures are met. Incumbent will support identification of key performance metrics; building dashboards; and ensuring improvements to the business are driven by data. Expanded responsibilities include KPI governance, dashboard ownership, executive insights, data storytelling, metadata management, and reporting inventory oversight. Fraud and dispute domain knowledge is preferred.
Day in the Life
Ensure all assigned reports are completed accurately and timely.
Develop and deploy reporting to reconcile operational and financial data.
Design and save queries to produce requested data using approved technology.
Investigate issues and document analysis and resolutions.
Design, develop, test, and implement scripted or application-based reporting solutions.
Develop dashboards, scorecards, KPIs, and executive reporting solutions using Power BI and BI platforms.
Perform data manipulation, advanced calculations, visualization design, and insight development.
Create and maintain KPI, dashboard, metadata, reporting inventory, and version-control documentation.
Provide data storytelling and executive-level analytical recommendations.
Supervisory Responsibility
N/A
Education
Bachelor's Degree in Information Systems, Statistics, Data Analytics or related discipline, or equivalent combination of education and work experience required.
Qualifications
5 years of experience in SQL development (including query creation and modification, dataset creation, table maintenance, and large-scale data analysis) or MIS reporting and analysis required.
2 years of experience creating and modifying macros, queries and tables.
Power BI expertise including DAX, Power Query, data manipulation, complex visualizations, dashboards, and calculations.
Experience working with other BI tools such as Qlik Sense, and Tableau
Data modeling, ETL/data pipeline, and metadata governance experience.
Knowledge of disputes, chargebacks, fraud operations, and case-management systems preferred.
Knowledge, Skills, & Abilities
Actively supports and embraces Velera's core values of Dedication, Collaboration, Belonging, Curiosity and Integrity.
Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids
Ability to prioritize multiple projects and meet deadlines independently
Ability to work well within a team and individually; ability to respond quickly and adapt to change
Ability to be flexible and work under high pressure in a complex environment
Advanced knowledge of modern technology related topics including script design, development, process, testing and debugging
Strong analytical and problem-solving skills required
Fraud and Disputes system knowledge desired
Physical Demands
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear
Specific vision abilities required by this job include close vision
Ability to occasionally lift/move up to 25 pounds
Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department.
About Velera
At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.
Pay Equity
$75,800.00 - $96,700.00Actual Pay will be adjusted based on experience and other job-related factors permitted by law.
Great Work/Life Benefits!
Competitive wages
Medical with telemedicine
Dental and Vision
Basic and Optional Life Insurance
Paid Time Off (PTO)
Maternity, Parental, Family Care
Community Volunteer Time Off
12 Paid Holidays
Company Paid Disability Insurance
401k (with employer match)
Health Savings Accounts (HSA) with company provided contributions
Flexible Spending Accounts (FSA)
Supplemental Insurance
Mental Health and Well-being: Employee Assistance Program (EAP)
Tuition Reimbursement
Wellness program
Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions
Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.
Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here.
This role is currently not eligible for sponsorship.
As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [email protected] for assistance.
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