Senior Digital Product Management Partner

The Sr Digital Product Management Partner role reports within the Digital Product organization with responsibility for collaboration with a core product team and technical delivery teams to execute against product features and product requirements. Citizens is seeking a Sr Digital Product Management Partner who will drive the delivery of Digital Payment web and app enhancements, write detailed user stories, manage user story tickets using JIRA and other project tools, work directly with development and design teams to build and implement, engage with Release Management on launches, validate delivery, and help manage communications. Coordinates with the cross LOB functions to own the full end to end customer experience associated with the products.  Provides analytics and reporting to management and business lines to evaluate performance.

Primary responsibilities include

• Product Delivery:
  • Maintain strong relationships with implementation and development teams to ensure solutions meet product goals.
  • Communicate the business requirements to development groups to drive understanding of purpose and software capabilities.
  • Ensure impacted stakeholders have the appropriate level of awareness, knowledge, buying and training of product changes and related process.
  • Monitor performance and metrics postlaunch; identify and drive improvement opportunities.
• Product Management:
  • Maintain and grow a deep knowledge of the business and stakeholder needs and constraints.
  • Be an advocate for your product line; articulate the customer and business value to all levels of the organization, including senior leadership.
  • Provide input to drive the product roadmap.
  • Develop compelling presentations to communicate your product vision.
  • Collaborate with the POD manager to create a maintain a product backlog in accordance with business value and return on investment.

Required Qualifications

• Experience in product management, product development, digital experience, strategy, marketing, process design, or related disciplines.
• Demonstrated experience developing and executing product roadmaps.
• Experience working within Agile product delivery environments.
• Proven ability to translate strategy into actionable requirements and measurable outcomes.
• Strong stakeholder management, presentation, and communication skills.
• Experience developing business requirements, user stories, acceptance criteria, and backlog prioritization.
• Ability to leverage customer insights, business data, and market research to drive product decisions.
• Strong analytical, problem-solving, and decision-making skills.
• Experience working across cross-functional teams to deliver complex initiatives.

Preferred Qualifications

• Experience with Digital Payment Products

Hours & Work Schedule

• Hybrid (4 days onsite, 1 day remote)

• Hours per Week: 40
• Work Schedule: M-F, with occasional weekends and evenings as necessary.

To thrive as a colleague at Citizens, candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment.

Pay Transparency

The salary range for this position is $114,000 - $155,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.  

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Work Authorization: 

This role is not eligible for new employer sponsored or current H-1 B visa holders. Applicants, including current OPT, L and other visa holders, must be authorized to work in the U.S. without the need for new employer sponsorship for themselves or their spouses now and in the future.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.