Senior Database Administrator

At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like you?

This position requires a service-oriented mentality, a high sense of ownership, and a focus on reliability, performance, and security across all database environments.
You will manage, optimize, and secure large-scale distributed database systems across multiple AWS regions, ensuring uptime and efficiency in alignment with SLAs.
The role involves designing and maintaining cloud-native database infrastructure, performing complex troubleshooting, implementing automation, and driving performance and cost optimization across a global footprint.

Are you looking for an opportunity to accelerate your career and work with a team of friendly, creative people? Upland Software offers a collaborative work environment full of smart, positive, and passionate people who are respected for their unique talents and empowered to do their jobs well. As a member of this close-knit team, you are encouraged to take good ideas and run with them, pursuing the best outcome for our customers while having fun along the way. If these things are important to you and you're driven by delighting customers, we want to talk with you!
Upland Software (Nasdaq: UPLD) is a leading provider of cloud-based Enterprise Work Management software. Our family of applications enables users to manage their projects, professional workforce and IT investments, automate document-intensive business processes and effectively engage with their customers, prospects and community via the web and mobile technologies. With more than 2,000 customers and over 235,000 users around the world, Upland Software solutions help customers run their operations smoothly, adapt to change quickly, and achieve better results every day.

Opportunity Summary:
This is a Senior Database Administrator position largely responsible for providing operational database services to Upland Software in a production role. The immediate responsibility of this role is to assist the current Cloud Operations team with the migration of MySQL 5.6 to 8.0.43, as well as owning database infrastructure design, ensuring optimal performance, availability and reliability. You will also be working with Development to come up with strategic solutions to recurring problems Additional daily tasks such as owning, tracking and resolving database related incidents and requests, fulfilling requests and resolving incidents within SLAs, reviewing service related reports (e.g.: database backups, maintenance, monitoring) to ensure service related issues are identified and resolved within established SLAs, and responding to database related alerts and escalations.

Primary Responsibilities:
This position requires a service oriented mentality, high sense of ownership of the problems and requests assigned, focus on managing and resolving issues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with status of their requests, initiating and performing changes on production systems and proactively escalating any issues that cannot be resolved within the established time frames. As a Sr. Database Administrator, you will be responsible for all aspects of application database platforms including infrastructure, database design, data flow and overall performance.

Required Personal Traits
• Ability to apply creative problem solving and manage through ambiguity.
• Willingness to take ownership of problems and seek solutions to meet customer needs
• Highly collaborative team player.
• Ability to work under remote supervision and with a minimum of direct oversight.
• Strong written and verbal communication skills directed to technical and non-technical team members.
• An individual who is keen to keep on top of emerging technologies.

Responsibilities:
• Manage 19+ MySQL instances across 5 AWS regions, currently split between RDS and EC2 instances.
• Assist with in-flight project to upgrade MySQL 5.6 to 8.0.43.
• Oversee DocumentDB and DynamoDB clusters for high availability and scalability
• Implement backup, recovery, and disaster recovery strategies
• Ensure PCI DSS compliance and secure encryption of data at rest and in transit
• Partner with Development and CloudOps teams to deliver resilient, high-performance database solutions
• Maintain and optimize Amazon RDS (MySQL 8.0.x), DocumentDB, and DynamoDB environments
• Monitor and tune database performance, capacity, and replication
• Manage cross-region read replicas, multi-AZ deployments, and failover procedures
• Implement and verify automated backup and recovery systems
• Monitor with CloudWatch, CloudTrail, Alert Logic, and SNS notifications
• Conduct DR (Disaster Recovery) testing and maintain failover documentation
• Identify cost optimization opportunities for storage, backups, and data transfer
• Coordinate database alerting, escalation, and response across global teams
Requirements:
• 7+ years pf MySQL database administration experience, supporting a production environment
• 5+ years AWS cloud database management (RDS, DocumentDB, DynamoDB)
• 5+ years of experience working in Amazon Web Services Production environment, with multi-region, high-availability database architectures
• Strong experience in Windows Server administration, running on AWS EC2 instances.
• Experience in previous MySQL legacy upgrades to 8.x
• Broad experience across multiple database platforms
• Ability and desire to learn new systems quickly with little supervision
• Ability and desire to automate solutions
• Ability to work with multiple teams in an effective and collaborative manner
• Ability to relate complex technical problems to non-technical business stakeholders.
• Excellent communication and documentation skills
• Knowledge of PCI DSS compliance requirements would be beneficial
• Scripting skills in PowerShell, bash, and Python
• Monitoring expertise with CloudWatch, SNS, and third-party tools

Upland Software (Nasdaq: UPLD) is a leader in cloud-based tools for digital transformation. To learn more, visit www.uplandsoftware.com.
Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status.