Senior Customer Success Engineer (AFT)

About Us:

Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems.

We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.

About Applied Flow Technology, a Datacor Company: 

Applied Flow Technology (AFT), a world leader in fluid flow analysis applications, is seeking a <include role here> to join our team and help us grow. Join us in shaping the next generation of flow analysis tools and push the boundaries of engineering simulation.

The Role: 

We are seeking a proactive and engaging Customer Success Engineer to drive user onboarding, product adoption, and long-term success for AFT’s suite of software (Fathom, Arrow, Impulse, and xStream). This role bridges the gap between product capability and customer value realization through effective training programs and strategic customer enablement. You will design and deliver high-impact training, build scalable resources, and work closely with customers to ensure they achieve meaningful outcomes. Your work should help lead to improved customer retention, loyalty, and satisfaction. This role will work closely with sales, marketing, product management, and the support team. This role will likely start with a heavy focus on training, and will pivot into a more balanced trainer/customer success role over time. 

Responsibilities: 

Customer Training 

• Lead training sessions for customers, in person in Colorado Springs and Houston, virtually, and at customer sites  
• Develop and maintain training materials, including presentations, hands-on exercises, and video tutorials. 
• Expand training strategies, including industry-specific courses and short-form content. 
• Own and manage the LMS (Learning Management System) training project for AFT. 
• Conduct webinars for customers and contribute to blogs. 
• Review marketing materials, including email blasts and newsletters, to ensure technical accuracy. 
• Work with sales team to proactively build training pipeline 

Customer Success 

• Proactively engage and build relationships with customers to understand their business needs and ensure they are fully leveraging our products. 
• Conduct lunch and learns, onboarding sessions, and discussions with customers to enable effective product adoption. 
• Partner with account managers to identify upsell and cross sell opportunities through demonstrated product value and understanding of customers business. 
• Serve as voice of the customer within the organization, advocating for needs of the customer and driving initiatives to improve customer satisfaction. 
• Monitor key customer health metrics. 

*This role would require travel potentially up to 50-60% to visit customers for trainings, lunch and learns, and quarterly business reviews. 

Qualifications: 

• Bachelor’s degree in mechanical or chemical engineering
• Minimum of 3 years of experience in technical support or customer success role  
• Experience training customers on technical products. 
• Proven history of guiding customers to understand and increase use of simulation products 
• Expert level skills using AFT tools to approach industrial modeling challenges. 
• Excellent communication and people skills, with the ability to interact effectively with customers and internal stakeholders at all levels of the organization. 
• Results-driven with a strong focus on achieving targets and goals. 
• Ability to work well under pressure and handle multiple projects 
• Strong organizational and time management skills 
• Passionate about providing excellent customer support. 
• Initiative-taking and able to work autonomously. 
• Knowledge of CRM tools (Salesforce, etc)