At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.
We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.
We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.
Reporting to the Director of Customer Experience and working closely with cross-functional partners in Marketing, Product, and Customer Success, the Senior Strategic Customer Programs Manager will design and lead high-impact programs that drive customer advocacy, lifecycle marketing, and internal change management. This is a full-time remote position.
What you’ll be doing:- Design and execute scalable customer programs that drive engagement, adoption, and retention across the customer lifecycle.
- Lead internal change management efforts to implement and evolve systems and workflows (e.g., Salesforce, Gainsight) that support customer-facing teams.
- Build and scale customer marketing initiatives such as reference programs, testimonials, case studies, custom landing pages and lifecycle campaigns in partnership with the Marketing team.
- Manage cross-functional projects from kickoff through delivery—defining timelines, aligning stakeholders, and ensuring execution against key milestones.
- Create program documentation, rollout plans, and enablement materials to ensure successful internal adoption.
- Identify opportunities to improve customer experiences through better processes, tooling, and cross-team collaboration.
- Leverage Salesforce and Gainsight to analyze program performance and drive insights into customer behavior, health, and outcomes.
- Customer Program Engagement: ≥ 30% participation in strategic programs within 90 days of launch
- Customer Advocacy Pipeline: ≥ 10 new advocates (e.g. case studies, references) added per quarter
- Tooling Adoption Rate: ≥ 90% adoption of new workflows in Salesforce/Gainsight within 30 days
- Project Delivery Rate: ≥ 90% of cross-functional initiatives launched on time
- 5+ years of experience in customer programs, customer marketing, or program/project management, ideally in a B2B SaaS environment.
- Proven track record of managing cross-functional initiatives from strategy to execution.
- Strong experience with Salesforce and Gainsight—you know how to operationalize programs within these platforms.
- Excellent communication skills with the ability to influence, align, and drive clarity across diverse stakeholders.
- Highly organized and detail-oriented, with strong project management and prioritization skills.
- Experience leading internal enablement or change management rollouts.
- Proactive, collaborative, and resourceful—you thrive in fast-paced, high-growth environments.
- Working knowledge of tools like Google Workspace (Docs, Sheets, Slides), project management platforms (e.g., Asana, Notion), and communication tools (e.g., Slack, Zoom).
- Ability to travel up to 5% of the year, as needed for team offsites or customer events.
The target base salary range for this position is $106,400 - $138,400, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.
Benefits provided by Spring Health:Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.
- Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
- Employer sponsored 401(k) match of up to 2% for retirement planning
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
- We offer competitive paid time off policies including vacation, sick leave and company holidays.
- At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
- Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
- Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
- Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
- Up to $1,000 Professional Development Reimbursement a year.
- $200 per year donation matching to support your favorite causes.
Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.
Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values
Our privacy policy: https://springhealth.com/privacy-policy/
Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.
Top Skills
Similar Jobs at Spring Health
What you need to know about the Colorado Tech Scene
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
