Senior Business Operations Manager

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.
Job Duties and Responsibilities
As a Senior Business Operations Manager, you will be responsible for leading multiple teams that develop and manage the core applications used by customer-facing teams and internal caseworkers across multiple EchoStar brands, including DISH, Sling TV, OnTech, and Boost Mobile. You will oversee a diverse team of managers and analysts who specialize in different areas, ensuring all applications work together to provide a seamless and world-class customer experience.
This is a senior-level position that requires a strong blend of technical understanding, strategic vision, and exceptional people leadership. The Application Development & Experience (ADX) team, is a group that is a part of the Customer Experience Operations (CXO) and is crucial to the organization.
Key Responsibilities:

• Lead and mentor a team of managers who oversee the Flows, Knowledge, and Ticketing application teams, as well as a Senior Program Manager who focuses on data insights; heavily focused on people development, providing challenging assignments, holding frequent development discussions, and promoting growth across the entire team
• Create, maintain, and communicate a compelling vision and strategic roadmap for the entire ADX team and its applications; ensure that team goals are clearly defined and align with the overarching objective of improving the agent and customer experience
• Oversee the evaluation of existing workflows and content to identify opportunities for improvement within all applications; responsible for driving performance enhancements and ensuring that applications, data configurations, and ticketing processes are optimized for efficiency and agent usability
• Build and maintain strong relationships with various internal stakeholders and IT partners; effectively communicate with all levels of organizational staff, translating complex technical and business concepts into clear, actionable insights
• Work with the team to analyze application performance and create metrics that track how each app performs; must be able to define problems, collect data, establish facts, and draw valid conclusions to make sound decisions based on a mixture of analysis, wisdom, and judgment

Skills, Experience and Requirements
Education and Experience:

• Bachelor's Degree from a four-year college or university or at least 4 years of people leadership experience; equivalent combination of education and experience is also satisfactory

Skills and Qualifications:

• Experience influencing and driving strategic, cross-functional initiatives within a team environment
• Ability to thrive in a fast-paced and highly dynamic environment, and to comfortably cope with change, risk, and uncertainty
• Strong analytical, problem-solving, and logic skills
• Excellent presentation, organizational, interpersonal, and written/oral communication skills
• Ability to learn quickly, multi-task, prioritize, and work under pressure

Visa sponsorship not available for this role
Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session.
Salary Ranges
Compensation: $110,110.00/Year - $157,300.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.