Senior Business Operations Manager, Global Enterprise

Description
Sprout Social is looking to hire a Senior Business Operations Manager, Global Enterprise for the Revenue Operations team.

Why join Sprout’s Sales & Success team?

Joining the Sales & Success team at Sprout Social is an opportunity to accelerate your career. We’re a dynamic team working to support and scale the leading social media management platform for businesses. You’ll work alongside some of the sharpest minds in the industry while engaging with major brands like  Kroger, Reebok, Salesforce, and Canva. You’ll have the opportunity to design your own career path and shape the future of our business—we’re committed to helping you get where you want to go!

What you’ll do

• Collaborate closely with the VP of Global Enterprise Sales and Senior leadership to define and drive strategic initiatives for the ENT organization. 
• Lead the execution of sales operational strategies, managing cross-functional initiatives that improve sales performance, pipeline velocity, and forecasting accuracy.
• Develop and maintain dashboards and reporting infrastructure, providing data-driven insights to optimize sales performance and leadership decision-making.
• Own communication function to the Enterprise organization (ICs and Leadership)—this includes distilling and succinctly explaining important updates and process changes, delivering strategic direction and ghostwriting communication/presentations on behalf of Sales leadership. 
• Partner with cross-functional teams (Sales, Marketing Product, Customer Success, Finance) to support sales growth and streamline operations and alignment across groups.
• Act as a trusted advisor to senior leadership, preparing executive presentations and reports that communicate progress, goals, and performance metrics.
• Lead strategic projects from ideation to execution, ensuring timely delivery and alignment with the company’s strategic vision.
• Ensure resource allocation is aligned with business priorities and growth targets.
• Provide mentorship and leadership to junior team members, fostering a culture of accountability, innovation, and continuous improvement.

What you’ll bring
We’re seeking a candidate who combines strategic thinking with hands-on operational excellence in a high-growth environment. The ideal candidate has a proven track record of driving change and improvement through collaboration and influence. You will have deep experience in sales operations, process optimization, and cross-functional leadership.

The minimum qualifications for this role include:

• 6 - 8+ years of experience in sales operations, business operations or a related leadership role in high-growth or enterprise environments.
• Proven expertise in managing sales processes, forecasting, pipeline management and driving revenue growth through operational improvements.
• Strong experience collaborating across Sales, Marketing, Customer Success and Finance teams to ensure alignment and drive execution.
• Ability to manage complex projects and initiatives with a track record of successfully leading cross-functional teams toward measurable outcomes.

Preferred qualifications for this role include:

• Experience in SaaS or Enterprise Sales environments
• Expertise in Salesforce and data analytics tools to drive sales insights
• Prior experience working on large-scale operational projects and program management
• Exceptional written and verbal communication skills, with the ability to prepare executive presentations and reports that convey strategic insights.
• Strong leadership and team development skills, with a passion for mentoring and developing high-performing teams.

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Completing Sprout Social’s onboarding and getting acquainted with our products, processes, and strategic goals.
• Establishing relationships with key stakeholders in Rev Ops, Sales, Marketing and Success.
• Assessing current sales operations and identifying areas for immediate improvement.

Within 3 months, you’ll start hitting your stride by:

• Leading projects and delivering actionable insights to optimize sales performance.
• Refining sales processes and developing key reporting infrastructure to measure success.
• Aligning operational initiatives with broader business goals in collaboration with leadership.
• Communicating updates and important campaign initiatives to the rest of the team.

Within 6 months, you’ll be making a clear impact through:

• Delivering measurable improvements in sales productivity and operational efficiency.
• Implementing scalable systems and processes that support long-term revenue growth.
• Serving as a trusted advisor to senior leadership and driving cross-functional collaboration.
• Owning all strategic communications to / on behalf of Enterprise—org-wide emails, leadership decks, All Hands presentations, change management comms—ensuring a clear and consistent voice and action-oriented messaging. 

Within 12 months, you’ll make this role your own by:

• Leading the execution of large-scale, high-impact projects and initiatives that drive business growth.
• Acting as a strategic thought leader, influencing key decisions across Sales, Marketing, and Revenue Operations.
• Shaping the future of Sprout’s operations model and continuously improving operational efficiency.
• Surprise us! Use your unique ideas and abilities to change the Enterprise Team in beneficial ways that we haven’t even considered yet.

Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program 

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program 
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are:

• Zone 1 (New York, California, Washington): $141,057 (min), $176,300 (mid), $211,585 (max) USD annually
• Zone 2 (All other US states): $128,200 (min), $160,300 (mid), $176,330 (max) USD annually

The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).  Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. 

Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at [email protected]. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). 

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. 

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. 

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