Senior Business Operations Analyst - Customer & Partner Experience (CPX)

The Senior Business Operations Analyst will work closely with Customer & Partner Experience (CPX) leaders to develop actionable insights, enhance analytics, and provide strategic recommendations to support the CPX team. They will liaise between CPX, Sales, Finance, Marketing, and IT as needed to bring together the right level of accurate information to empower the business to make data-driven decisions. This position requires a blend of analytical prowess, strategic thinking, business acumen, and strong presentation skills.

What You’ll Do

• Collaborate with stakeholders to gather and document business requirements, ensuring a clear understanding of objectives and deliverables

• Build metric dashboards based on business requirements

• Liaise with technical analytics engineers to access, validate, and automate data feeds

• Develop detailed documentation, including business requirements, functional specifications, and process flows

What You’ll Need

Minimum Qualifications

• Undergraduate Degree or equivalent combination of education and experience in a related field

• 4+ years of experience in roles with analytical responsibilities

Preferred Qualifications

• Experience working in or supporting customer success organizations within the SaaS industry

• Familiarity with analytic and visualization tools: SQL, Python, Quicksight, and Workiva, preferred

• Strong analytical and problem-solving skills, with attention to detail

• Ability to lead client, stakeholder, and user-facing discussions

• Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders

• Experience meeting critical deadlines, adapting quickly to shifting priorities, and managing multiple projects simultaneously

Travel Requirements & Working Conditions

• Minimal travel for internal meetings 

• Reliable internet access for any period of time working remotely and not in a Workiva office

How You’ll Be Rewarded

✅ Salary range in the US: $111,000.00 - $178,000.00

✅ A discretionary bonus typically paid annually

✅ Restricted Stock Units granted at time of hire

✅ 401(k) match and comprehensive employee benefits package

The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.

Workiva is an Equal Employment Opportunity and Affirmative Action Employer.  We believe that great minds think differently.  We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation.  Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.  We strongly encourage and welcome people from historically marginalized groups to apply.

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [email protected].
 

Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.

Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.

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