Senior Business Analyst

Ready to be a Titan?
ServiceTitan is looking for a high-impact, Senior Business Analyst to join our Revenue Solutions Post Sales team. This role is ideal for someone who thrives on turning ambiguity into clarity, building scalable processes and solutions, and driving operational excellence across post-sales functions. The right candidate will be a self-starter, a trusted cross-functional collaborator, and a strategic thinker who owns projects from ideation to execution. The ideal candidate is a proactive communicator and critical thinker with a strong background in revenue systems, process improvement, and project management—comfortable navigating ambiguity in a dynamic, fast-paced environment.

What you'll do:

• Act as a strategic partner to stakeholders by identifying business problems and proactively proposing scalable processes and solutions through the entire customer journey.

• Document and analyze current state workflows to proactively develop a point view on areas for improvement through process mapping.

• Use and recommend best practices when designing and delivering solutions to improve business process and efficiency in various integrated systems, such as Salesforce, Smartsheet, Salesloft, and Gainsight. 

• Implement and maintain KPIs to track the effectiveness of new solutions, while using data-driven insights to continuously seek opportunities for innovation to drive ongoing improvements.

• Take full ownership of initiatives and projects, including timeline, requirements gathering, stakeholder alignment, testing, launch, and post-launch support.

• Able to proactively prioritize work based on impact, urgency, and alignment to business goals—ensuring clarity of focus amidst competing requests and with little direction.

• Build strong, trust-based relationships across cross-functional teams by proactively learning their goals, workflows, and pain points—ensuring solutions are tailored to how teams actually operate, not just how processes are designed.

• Confidently make decisions using business judgment, data analysis, and input from stakeholders.

• Participate in team events during the Software Development Lifecycle (SDLC). 

  • Including, but not limited to the following: daily stand-up, sprint planning, sprint review, sprint demos, User Acceptance Testing (UAT).

• Develop user stories, use cases, with functional and technical specifications to effectively communicate requirements to developers.

• Lead (UAT) to ensure the solution meets the requirements and functions as intended.

• Gather user feedback and analyze usage data post-launch to inform future enhancements and updates.

• Partner with stakeholders and various leaders to align business roadmap with cross-team capacity and prioritization for system development. 

• Perform ad-hoc or Business As Usual (BAU) requests from stakeholders.

What you'll bring:

• 3+ years of related work experience in the following: 

  • Business operations within SaaS with a strong knowledge of the customer journey.

  • Demonstrated experience working independently on complex projects with minimal supervision.

  • Leading business transformation or cross-functional initiatives that delivered measurable outcomes.

  • Must have strong prioritization skills and experience managing a portfolio of projects and BAU work.

  • Creating process maps, writing technical user stories, documenting business requirements and running user acceptance tests.

  • Cross-functional (written & verbal) communication, with the ability to simplify and explain complex problems to stakeholders of all levels and backgrounds.

  • Ability to effectively prioritize and manage changing priorities, recurring or ongoing tasks and major projects.

  • Understanding business information to make effective business decisions in areas of expertise.

  • Understanding of the business to apply knowledge and drive system & process best practices to meet organizational objectives.

  • Self sufficient self starter, forward and critical thinking, self starting problem solver, and work with little direct supervision.

  • Gainsight, Salesloft and/or Smartsheet experience preferred. 

  • Salesforce experience is a must with an excellent understanding of best practices and functionality.

• Bachelor’s in Computer Science, Computer Information Systems, Business Management, Business Administration or a related engineering or business field is favorable but not required.

Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws.For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $101,400 USD - $152,000 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $94,700 USD - $142,100 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.