Jobs at ServiceTitan

Lead a team of 8–10 Enterprise Customer Success Managers to drive retention, expansion, product adoption, and measurable ROI. Coach and develop CSMs, manage customer risk, set strategic priorities, collaborate cross-functionally, hire and scale the team, and champion customer feedback at the executive level.

Lead and grow the Outbound SDR team: recruit, onboard, coach, and manage performance. Build outbound strategy and processes, monitor metrics and pipeline, run 1:1s, report KPIs, evaluate sales enablement tech, and motivate the team to drive pipeline creation.

Own a portfolio of ~20 enterprise Max customers as the executive-facing strategic advisor. Drive automation strategy, executive business reviews, onboarding alignment, data-backed adoption and expansion, onsite executive engagement, and cross-functional feedback to Product. Ensure measurable growth outcomes, retention, and long-term value realization through executive success plans and field partnerships.

Manage the Ads product and platform lifecycle, define AI strategies, drive measurement and insights, and lead a PM team for performance marketing.

Lead multi-quarter mixed-methods research programs across multiple product areas. Set research strategy and quality standards, mentor researchers, partner with PMs and data teams, synthesize insights into product decisions, and deliver compelling research narratives to senior stakeholders.

Lead ServiceTitan's accounting product domain, owning vision, roadmap, and AI-powered features across AP/AR, GL, and ERP integrations. Manage and grow senior PMs, collaborate cross-functionally, validate with customers, and measure product quality, adoption, and business outcomes.

Lead strategy and execution for ServiceTitan's Fintech product suite, owning roadmap, P&L, and product delivery for payments and embedded finance. Manage product teams, partner with engineering, negotiate commercial partnerships with processors and lenders, drive adoption and revenue, ensure compliance and risk controls, and report performance to executive leadership.

Manage a portfolio of ~35 enterprise, high-touch trade service customer accounts to drive adoption, value, retention, upsell/cross-sell. Build senior relationships, solve complex problems, analyze engagement data and KPIs, segment accounts, mentor others, and continuously improve product and processes.

Manage a portfolio of ~35 enterprise trades customers, build senior relationships, gather product usage insights, solve complex problems, drive adoption and upsell, analyze engagement/KPIs, segment accounts, and mentor new hires. Travel under 15%.

Manage long-term success of strategic, multi-location ServiceTitan customers through relationship building, training, adoption initiatives, product feedback, KPI analysis, escalations, business reviews, and onboarding support to drive satisfaction and evangelism.

Operate and modernize ServiceTitan’s production VoIP and telephony infrastructure to ensure 99.99%+ availability. Own SBCs, SIP trunking, media gateways, capacity planning, observability, incident response, interoperability testing, carrier/vendor management, compliance (e911, fraud detection), and automation (Python/Bash/Go). Participate in on-call rotation and collaborate with engineering and support teams to scale voice services and improve reliability.

Plan and execute multi-channel expansion campaigns to drive upsell, cross-sell, and product adoption across existing customers. Manage end-to-end campaign operations including audience segmentation, asset coordination, QA, deployment, performance tracking, and reporting. Collaborate cross-functionally to optimize campaigns and deliver measurable revenue growth.

Own onboarding, administration, configuration, and internal operational workflows for ServiceTitan Communications products. Define roadmaps, write PRDs and user stories, build AI-assisted prototypes, partner with cross-functional teams, and measure outcomes to reduce operational friction and improve adoption and reliability.

Lead and scale a global SRE team to ensure 4-9's availability, run 24x7 operations and incident command, own release management, capacity planning, performance tuning, and observability. Drive SRE practices, CI/CD, IaC, containerization, pre-production performance/DR constructs, and partner with engineering leadership to improve reliability, uptime, and operational processes.

Lead the design and implementation of end-to-end quality systems and testing frameworks. Own multiple testing layers (unit, integration, E2E, contract, performance, chaos), integrate automated tests into CI/CD, drive load/performance testing and monitoring, troubleshoot failures, apply AI tooling to improve workflows, and collaborate with engineers, PMs, and designers to improve coverage and reliability.

Lead design and execution of global compensation, bonus and equity programs; build modeling, tools, and enablement for offers, budgets, and manager/employee compensation visibility; partner with Finance, Legal, Talent Acquisition and business leaders to align pay-for-performance, ensure compliance and market competitiveness, and scale compensation architecture across regions.

Sell Aspire’s SaaS business management software to enterprise customers: manage pipeline and forecasts, meet quotas, present value propositions, negotiate contracts, maintain Salesforce records, build stakeholder relationships, attend occasional tradeshows, and collaborate with sales, solutions, marketing, and product teams.

Provide front-line technical support for ServiceTitan customers via phone, chat, email, and screen-share; troubleshoot issues, prevent escalations, build product expertise, and explain marketing and technical concepts clearly while reviewing reports and customer data.

Lead the vision, strategy, and delivery for Communications Intelligence: build a cross-channel communications data platform, reporting, APIs, and Voice Intelligence. Define metrics, drive data quality and observability, design operational dashboards and workforce intelligence, prototype UX, align cross-functional teams, and mentor product peers to improve contact center outcomes and AI-powered insights.

Lead an 8-engineer Financing squad to build lending, credit, and capital-access products. Own projects end-to-end, mentor engineers, make critical design decisions for money-moving systems, ensure regulatory and audit compliance, partner with Product, Risk, and Compliance, support hiring, and promote AI-assisted development practices.