Senior Associate, Program Manager

About Grubhub

At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It’s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society.  

Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners’ doors—and new customers and billions in revenue to local businesses. Featuring over 375,000 merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering.    

Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more. 

About the Opportunity

The Program Manager is a crucial role in ensuring the seamless and efficient operation of Grubhub's innovative Ancillary Programs on university campuses. You will be at the forefront of these initiatives, responsible for the day-to-day coordination, execution, and support of program rollouts. This role involves a blend of logistical coordination, vendor management, and direct interaction with the program assets and the campus community. You'll work closely with the Strategic Partnerships and Client Success teams to provide on-site assistance, proactively address any operational challenges, and contribute to the growth and success of these exciting initiatives. Your primary focus will be to maximize program adoption, optimize operational efficiency, and ensure a positive experience for students and campus partners.

The Impact You Will Make

• Support Ancillary Programs deployments (including frictionless convenience, locker pickup, reusable containers and more) in collaboration with Client Success, Sales, and Support teams by coordinating timelines, aligning stakeholders, and tracking progress.

• Assist in the development and refinement of implementation processes across campuses and ancillary partners, with a focus on consistency, documentation, and efficiency.

• Partner with cross-functional teams to intake, track, and prioritize product feedback related to Ancillary Program operations.

• Coordinate beta testing efforts for new Ancillary Program products/features in partnership with product and engineering teams, including scheduling, communication, and issue tracking.

• Monitor key operational metrics in collaboration with providers to identify areas for improvement and support daily delivery efficiency.

• Support Client Success Managers in evaluating and maintaining ancillary program operations, assisting with expansion opportunities and performance analysis.

• Collaborate with providers to help plan and execute marketing initiatives across campuses.

• Maintain documentation, training materials, and shared knowledge resources to promote information sharing and operational readiness.

• Act as a point of contact for day-to-day communications with external providers, escalating issues to senior team members as needed.

• Help collect and organize performance data for reporting and analysis, assisting in identifying trends or potential improvements.

• Participate in the development of business cases or pilot proposals by gathering data, stakeholder input, and supporting materials.

• Participate in process improvement discussions to suggest and help test workflow enhancements.

• Assist with regular operational reviews and reporting to ensure compliance with standards and internal benchmarks.

• Travel up to 10–15% to support deployments and special initiatives as needed.

What You Bring to the Table

• Bachelor’s degree or equivalent experience

• 1–2 years of relevant work experience in program coordination, client success, operations, or business support roles; experience in a startup or tech environment a plus

• Demonstrated ability to manage multiple priorities, meet deadlines, and maintain strong attention to detail

• Strong organizational, communication, and interpersonal skills with the ability to work well with internal and external stakeholders

• Comfort working in a fast-paced, evolving environment with a collaborative mindset

• Basic proficiency in Microsoft Excel or Google Sheets; familiarity with data visualization or project management tools (e.g., Tableau, Asana, Monday.com) a plus

• Willingness to learn and grow within a cross-functional operations team

As a matter of company policy, Wonder does not sponsor applicants for employment visa status for this role.

Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome—and encouraged—to be in the office up to 5 days a week if it works for you.

#LI-Hybrid

Denver: $67,500 - $74,000 per year.

New York: $75,000 - $82,000 per year.

Chicago: $67,500 - $74,000 per year.

Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

Benefits

We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.  

A Final Note

At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know.

We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.