Senior Associate - Client Relations Specialist - Hybrid

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Senior Associate, Client Relations Specialist - HYBRID

Location: Kansas City, MO; Denver, CO; Chicago, IL; Boston, MA; Braintree, MA; Waltham, MA; Dublin, OH (hybrid)

About the Role 

Client facing position in the Retail Alternative Investment division of SS&C. This relationship team supports multiple clients and alternative investment products. As member of this team you will be assigned clients that you will manage communication between client and various support groups at SS&C. Manage/oversight of client events, new product implementation and overall client satisfaction.

How You Will Make an Impact   

• Develops and maintains exceptional client relationships.

• Provides and oversees support and service activities for a designated client or group of clients, ensuring their operational needs and issues, both tactical and strategic, are managed to the highest level of satisfaction.

• Ensures quality service and operational performance within the parameters of program and delivery standards.

• Develops understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.  

• Acts as a primary point of client contact to coordinate resolution of service incidents and escalation of technical issues.

• Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.

• Career level professional leading small, moderately complex projects or working on complex tasks that require a high degree of judgement, resourcefulness, and self-initiative.

• Demonstrates specialized expertise to evaluate wide-ranging and complex issues and develop creative solutions.

• Recommends new procedures.

Required Experience  

• Bachelor’s degree or equivalent work experience

• 2+ years of client facing work-related experience required in financial services, with a preference for experience in transfer agency, investor services or wire house.

• Excellent written and verbal communication skills

• Problem solving and numerical reasoning skills; ability to analyze data and take action

• Career oriented, highly motivated, and self-starting individual

• Ability to work in a fast paced, team environment

• Efficient time management with strong organizational skills

• Ability to quickly learn and adapt to new systems, processes, plans, and programs

• MUST HAVE proficiency in use of tools such as word processing, JIRA, Chorus/AWD, TA2000, 3270, and Microsoft Excel

• Must be willing to work on site at least 6 days/month

Join SS&C, where innovation meets global opportunities. Click here to apply.  

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity.

Actual base salary will vary based on several factors, including but not limited to relevant skills, prior experience, education, demonstrated performance, and geographic location.

Colorado: The expected base salary for the position is between $45,000 USD to $105,000 USD. Illinois: The expected base salary for the position is between $50,000 USD to $100,000 USD. Massachusetts: The expected base salary for the position is between $50,000 USD to $100,000 USD.

In addition, employees in this role may be eligible for consideration on an annual basis for a discretionary bonus and/or equity awards, such as restricted stock units or stock options, based upon individual and business performance at the company’s discretion. 

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.