Senior Architect, CRM

What You'll Do

At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
 
Enterprise Governance & Mentorship
• Total Platform Integrity: Maintain an architectural "North Star" that balances system-level security with application-level scalability. You will ensure every solution is built for global performance.
• Technical Leadership: Lead and elevate a global engineering team. You will perform high-level architectural reviews and enforce code standards that ensure consistency across a distributed workforce.
• DevOps Excellence: Direct our CI/CD strategy and source-driven development using Copado or Gearset, ensuring stable, predictable deployments across multiple environments.
Agentic AI & Modern Innovation
• Agentforce Strategy: Lead the implementation of Agentforce and Einstein AI, moving from static workflows to autonomous, agentic actions that interface with our proprietary data.
• Augmented Development: Champion the use of AI tools (GitHub Copilot, Claude Code, Cursor, etc.) to multiply team velocity and maintain high-quality, refactored codebases.
• Practical AI Apps: Leverage your experience building Custom GPTs or MCP Servers to bridge the gap between Salesforce and our internal proprietary applications.
Communications & Integration Architecture
• Service Cloud Voice & Omni-Channel: Architect and optimize our communication stack, integrating Service Cloud Voice and advanced telephony platforms with a unified Omni-Channel experience.
• Event-Driven Patterns: Design robust, decoupled integrations using Enterprise Integration Patterns (EIP), specifically leveraging Platform Events, Pub/Sub API and the Salesforce Event Bus.
• Thorough understanding of governor limits and and platform health and performance
• Contract Lifecycle Management (CLM): Own the technical architecture for our CLM platform, ensuring complex document generation and legal workflows are scalable and fault-tolerant.

Who You Are

A Strategic Thinker: You treat the CRM platform as a product, not just a set of tickets. 
An AI Champion: You are excited about moving beyond standard development into autonomous agentic systems. 
A Technical Mentor: You enjoy elevating others and enforcing high standards across distributed teams. 
Resilient and Determined: You thrive in fast-growing environments and are not afraid of big challenges.

Experience You’ll Need

• 10+ years of Salesforce Expertise: Extensive experience in high-growth environments managing complex Sales and Service Cloud implementations.
• Certification Requirements: Must hold both Salesforce Certified Application Architect and System Architect credentials.
• AI-First Mindset: Practical experience deploying Agentforce or building custom AI-integrated tools (e.g., using LLMs for workflow augmentation).
• Communications Mastery: Deep experience with Omni-Channel and telephony platforms (Service Cloud Voice/Amazon Connect).
• Enterprise Integration: Expert-level knowledge of Pub/Sub API, Platform Events, and middleware patterns for connecting Salesforce to internal first-party applications.
• DevOps Discipline: Proven success managing release cycles using enterprise-grade tools like Copado or Gearset.

Experience That’s a Plus

• OOP Foundation: Background in professional Object-Oriented Development (e.g., Java, .NET, or Python) outside of the Salesforce ecosystem.
• Modern Data Stack: Experience with Data Cloud, Databricks, or Snowflake, specifically regarding data ingestion and harmonization for Salesforce.
• AWS Cloud: Familiarity with Lambda, S3, or EventBridge for off-platform architectural extensions.
• CLM Experience: Demonstrated history of architecting and maintaining Contract Lifecycle Management solutions.
• Industry Context: Prior experience in the energy or renewable sector.

Logistics

• We plan to have this role start around May 19
• We are unable to provide sponsorship for this role, now or in the future

Work-Life & Culture

• Most of our roles offer the opportunity to work remotely
• If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square
• We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
• We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
• We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Grow with Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• Internal candidates: Check out our advice on Internal Transfer: Job Application Process
• Here are the roles in this career track:
• Solutions Architect
• Senior Architect (this role)
• Principal Architect
• Distinguished Architect
• We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.