The Senior Account Manager will manage and grow key wholesale telecom accounts in Asia, ME, and Africa, focusing on margin growth, strategic partnerships, and performance optimization through effective negotiation and market analysis.
Responsible for managing and growing key wholesale telecom accounts across the region, optimizing margins, and strengthening strategic partnerships with carriers, aggregators, and enterprise clients.
Account Management & Growth:
- Manage a portfolio of strategic accounts across Asia, ME, and/or Africa
- Drive margin growth through traffic expansion, new routes, and upselling opportunities
- Maintain strong relationships with key decision-makers (commercial & technical)
- Identify new partners (MNOs, MVNOs, aggregators)
Commercial & Negotiation
- Negotiate rates and commercial terms
- Optimize margin through routing strategy and supplier mix
- Support discussions on pricing, contracts, and dispute resolution
- Align commercial strategy with market trends and competition
Traffic & Performance Management
- Monitor traffic flows, ACD, ASR, and quality KPIs
- Work closely with routing teams to optimize performance
- Manage overflow, capacity issues, and supplier balancing
- Identify opportunities for growth in high-margin routes.
Market & Strategy
- Maintain strong understanding of regional telecom markets
- Track competitor activity and pricing trends
- Identify new opportunities (routes, products, partnerships)
- Contribute to regional strategy and forecasting
Stakeholder Collaboration
- Work closely with routing, finance, and technical teams
- Support dispute management and billing alignment
- Provide input for product development (bundles, PAYG, CC routes)
- Deliver regular performance updates and forecasts
Key Requirements:
- 10+ years in wholesale telecom (voice)
- Strong experience in Asia, ME, and/or Africa markets
- Proven track record in account growth
- Strong commercial and negotiation skills
- Deep understanding of telecom routing and wholesale dynamics
- Analytical mindset (traffic analysis, margin optimisation)
- Ability to manage multiple accounts and priorities
- Strong communication and stakeholder management
Experience
Skills
Preferred:
- Existing relationships with regional operators and carriers
- Experience with emerging voice demands (CC, OTP)
- Multilingual (depending on region: Arabic, French, etc.)
Success Metrics
- Margin growth
- Traffic volume expansion
- Supplier diversification
- Customer retention and satisfaction
About us: IDT is a Communications and Money Transfer company founded in 1990 and headquartered in Newark, New Jersey. IDT is an industry leader in prepaid communication, money transfer, and payment services and one of the world's largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20+ countries, and have over $1.5 billion in revenues. Our flagship brand, Boss Revolution, includes Money Transfer, International Calling, and Mobile Top-Up services and supports IDT's mission of enabling people to keep in touch and share resources with family and friends worldwide. Join us!
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