Account Supervisor I

New Opportunity! Woven Health Collective is a healthcare marketing, strategy, and science communications company, dedicated to revolutionizing healthcare through innovative solutions and collaborative partnerships. Our unwavering commitment to empathy and collaboration ensures that both our team and clients experience a rewarding journey, where innovation not only advances healthcare but also enriches lives.

At Woven Health Collective, you will be empowered to bring your authentic self to work and unlock your full potential. Come join our growing team!

Job Summary

The Account Supervisor I develops, maintains, and assesses client accounts, building and nurturing favorable long-term relationships. As a primary point of contact, this role guides team members to deliver strategies and solutions that align with client objectives and company goals while ensuring a high standard of service and client satisfaction.?

Job Responsibilities and Skills

• Develop and maintain strong, positive relationships with new and existing clients for continued business growth.?
• Gather information from clients and partners to inform strategic decision-making and targeted recommendations.?
• Craft, execute, and monitor action plans to meet specified client needs and objectives.?
• Provide recommendations using both internal analysis and external market trends.?
• Proactively communicate with the client at all stages, ensuring transparency and satisfaction.?
• Supervise account teams, allocating responsibilities, monitoring team performance, and providing coaching or mentoring as needed.?
• Manage the execution of client campaigns and marketing plans, coordinating with internal departments to ensure timely and accurate delivery.?
• Oversee budgets, timelines, and financial reports for assigned accounts, ensuring projects stay on track and within budget.?
• Resolve complex account issues; escalate only the most critical matters to upper management.?
• Support new business development and participate in pitches for new clients.?
• Identify and leverage opportunities to grow assigned accounts.?

Minimum Qualifications

• Bachelor’s degree in business, marketing, communications, or a related field required.?
• Typically requires 4 to 6 years of progressive experience in account management, sales, marketing, or client services.?
• Proven leadership, team supervision, and project management experience in a client-facing role.?
• Strong customer/client orientation and relationship-building skills.?
• Excellent interpersonal, coaching, and mentoring ability.?
• Strategic thinking and originality in crafting client solutions.?
• Outstanding written and oral communication skills.?
• High degree of self-motivation and ability to manage competing priorities.?
• Proficiency with account management software, project management tools, and financial tracking systems.

Disclaimer

Woven Health Collective provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.