Script Processing Representative

Pets deserve the best care. At Vetsource, we build the foundation for success, enabling those in the pet healthcare profession and industry to thrive. Our data-powered platform simplifies processes and streamlines systems, helping those we serve create tighter bonds with their customers. From prescription management and pet owner engagement to veterinary business performance data and insights, Vetsource provides comprehensive solutions that give our customers more time and flexibility, and help them foster strong relationships and positive experiences. In a rapidly evolving world, we’re constantly seeking new ways to help our customers chart a course for a better, brighter future for pets and those who care for them.

If you love pets, want to have an impact and join a fantastic organization, Vetsource could be the place for you.

At Vetsource, our teams, much like our customers, are represented through diverse perspectives, life experiences, unique strengths (and love for animals). We are an equal opportunity employer committed to fostering an inclusive and diverse workplace.

We are a team of real people looking for great people to join us, which is why applications are carefully and thoughtfully reviewed by our team. We know that when considering a new opportunity, it's common to weigh your qualifications against the listed job criteria. That said, even if you don’t meet 100% of the job requirements but feel you would be a good fit for the role, we still encourage you to apply!

WHO WE ARE LOOKING FOR
Script Processing Representative
The Script Processing Representative contacts veterinary clinics to provide awareness and support in responding to open retail prescription requests. Script Processing Representative team members are responsible for order verification and support.

This is a full time, remote position to work 40 hours per week between our operating hours of Monday through Friday from 5:00 am - 5:00 pm PT and Saturdays from 8:00 am - 5:00 pm PT. Availability for a permanent Saturday shift is required for this position.

WHAT YOU'LL DO

• Provide first level information and order support accurately for veterinary clinics and retail partners.

• Troubleshoot basic web order issues and clarify processes between partners and clinics.

• Escalate unresolved issues to the next level of contact.

• Process nutrition prescription approvals via fax, WRX, or verbal communications.

• Ensure accurate data entry with meticulous attention to detail in a dynamic, fast-paced setting.

WHAT YOU BRING

• High School diploma or equivalent.

• 1+ year of call center experience.

• Ability to deliver exceptional customer service through clear and concise communication, actively listening to customer needs, and maintaining a positive attitude.

• Demonstrate sound judgment to discern when to independently resolve issues and when to escalate to leadership for guidance or assistance.

• Outstanding organizational and time management abilities, working both independently and collaboratively within a team-oriented environment.

• Excellent computer skills, including the capability to quickly learn and navigate unfamiliar systems or programs, multitask across multiple applications.

• Must be able to multitask with error free work.

• Must be able to look at a screen(s) and type accurately for long periods of time. Average typing speed 40 WPM required.

​Preferred Experience and Qualifications:

• Veterinary experience

• Bilingual in Spanish

WORKING CONDITIONS

• Reliable internet access is required

• Sitting/standing at a desk working on a computer for long periods of time

WHAT CAN YOU EXPECT FROM VETSOURCE

In addition to an inclusive and welcoming culture, Vetsource also offers:

• Competitive pay and benefits including medical, vision*, dental, and life insurance
• Employee Assistance Program
• Pet insurance* and Virtual vet care
• PTO, Holidays, Floating Holidays, and Volunteer Day
• Retirement Savings Plan (401k/ RRSP) with employer matching program
• Paid parental leave
• Flexible scheduling and remote work where possible
• The opportunity to join one of our Associate Resource Groups, and fun company events!
   

For Canadian based associates these specific benefits are not included*

OUR VALUES

In addition to the benefits listed above, all associates are expected to support and model Vetsource’s Core Values: Do the right thing every time; Treat others the way they want to be treated; Embrace change; Be innovative; Get it done; Enjoy the work! A culture where everyone can thrive!

Pay Range (US based applicants):
$19.00 - $19.50 / hour
Bilingual Spanish: $19.00 - $19.50/ hour + $0.50 / hour language differential (offered after successfully completing training period)

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to job-related skills, experience, certifications, relevant education and training, while also considering internal equity.

The statements in this document are intended to describe the general nature and level of work being performed for this role, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required. Our pre-employment process in the US includes a background check as a part of the hiring process, and will include a drug screen for pharmacy related roles. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please email [email protected], or if you have general questions relating to this process.  No agencies please. We are an equal opportunity employer.

Vetsource is an E-verify employer.

www.vetsource.com